Westlake Financial Services

1.7 star rating Rating - based on 91 reviews & complaints
Westlake Financial Services is an indirect, full-spectrum, auto finance company. Headquartered in Southern California, Westlake funds contracts through a network of over 12,000 new and used car dealerships throughout the United States.  
View map / directions
Westlake Financial Services Categories
Loan Companies
Financial Services
Financial Planning and Management Services
Preferred Members
JB Merchant Capital
4.7 star rating 138 miles
1st Med Financial
5.0 star rating 896 miles
Regal Assets
4.6 star rating 1228 miles
Ladera Lending, Inc
4.8 star rating 2253 miles
Kanani Advisory Group
4.6 star rating 2256 miles

          113464 visitors
Customer Reviews, Ratings & Complaints
Review Posted 9/8/2021
Liars and con artist
Horrible liars I had a voucher went to dealership that said Westlake said my information was not correct and asked for more money down . When I called them they said they didn't have my phone number or any information on me. I had the 2100down the... Read More »
Complaint Posted 5/10/2021
Terrible people-Worst company EVER
Westlake Finance has been a nightmare to deal with for OVER one month now. The repoed my car for non-payment.. which I knew was not true. I have NEVER missed a payment, but they lied anyway. My bank sent them my payment paperwork proving I had mad... Read More »
Complaint Posted 1/25/2021
Billing and credit reporting issues (SCAM)
My account got brought by Westlake. I was never late paying my bill ever even during the pandemic. When they purchased my account I was sent messages that they didn't have my auto insurance which I gave the dealer copies before I drove the vehicle... Read More »
Complaint Posted 12/3/2020
If your looking for a job/career stay away from Westlake Financial!!!
If your looking for a job/career stay away from this company, very disorganized, extremely impersonal, poor HR department and didn't even bother to show up for the interview (complete waste of time). Then wanted me to rate them on how the intervie... Read More »
Complaint Posted 10/12/2020
Avoid at all cost
This company has destroyed my credit. They pretended to give me COVID-19 Assistance and then reneged and fraudulently reported that I was delinquent. I have been fighting with them for months and the account has now been paid in full (5 years earl... Read More »
Complaint Posted 10/10/2020
Westlake Financial Services
4751 Wilshire Blvd #100
Los Angeles, CA 90010  (888) 893-7937 Hi! We have a BIG problem. I have been having a HELL of a time dealing with SHIFT (A used car company) and Westlake Financial Services trying to get My Priu... Read More »
Complaint Posted 6/30/2020
Predatory Lender
My car loan was purchased by this company and I continue to receive mailed correspondence with fraudulent information. The amount due, payment dates, payment information, and insurance information has been inaccurately recorded and appears differe... Read More »
Complaint Posted 5/24/2020
Fraudulent lender
This is a predatory consumer lender. They have a history of siding with their fraudulent car dealership relationships rather than enforcing and following up on valid complaints from the buyer. Litigation is the only remedy in dealing with an uneth... Read More »
Complaint Posted 5/29/2019
Worst Company Ever
Chris Sybi and DIane are horrible representatives. They are unhelpful but so is the rest of the staff. The dumb company will sent you a approval and have you running around to try to find a car and deny them all. They do not respond to emails and... Read More »
Complaint Posted 4/30/2018
Failure to provide Release of Lien
"We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. We contacted WFS and was told to contact a third-party company in order to get that document... Read More »
Complaint Posted 10/7/2016
Action needed!
i'll begin i bought a car 4 months ago everything was fine i gave 2,200 down now i got robbed and was in the hospital for several months bad injurys the bank sent me letters saying i dident pay them when i have the reicpts any way i called to pay... Read More »
Complaint Posted 12/19/2013
I'll begin with my positive feedback, I've had Westlake for about 3 years and since day one I've always made my payments on time, made larger payment amounts and they would not bother me at all. At one point I was unable to make a full payment and... Read More »
Review Posted 8/5/2013
I Haven't had a problem
I see the post people write. I never had a problem with them. I got my payment date moved to the 10th of the month to make sure it matches my pay date. They did it with no problem. I always pay 5 days before it's due. People are always wanting to... Read More »
Complaint Posted 7/20/2013
Westlake stole $300 without authoriztion or explanation
I own an auto dealership that singed up to do business with Westlake Financial about 5 years ago. When we had customers with very poor credit we would sometimes arrange financing through Westlake. Westlake charges dealerships very high fees in ord... Read More »
Complaint Posted 1/7/2013
Westlake is your worst nightmare gone wild. Thank you westlake for letting me pay my car off then taking it
Ok...so I'm getting really P-od reading all the reviews about westlake. Sob story short...went thru divorce 4 years ago..vehicle was his...I bought a car...yada yada westlake sucks. Sooo... Single mother I've paid 4 years got down to owing $810 ve... Read More »
Review Posted 1/3/2013
scam?or just ignorant to the law

they are a scam and are being investigated.we were approved for a loan and almost 23 days later told we were denied because i would not add my fiance because of a question i was asked who would be driving the vehicle .i just guest.now they would... Read More »
Complaint Posted 12/19/2012
I'm glad we don't use this bank where I work Customer service is horrible
Called Westlake to get a payoff for a customer 27min for incomplete information trasfered 5 times. Ask a ? they put you on hold. I could've asked what her name was please hold. They barley even listen to what you say. Glad ,my customers no longer... Read More »
Complaint Posted 12/7/2012
Won't send me a payment invoice
I had a balance of about $240 left on my loan and then it would be paid off. They came in the middle of the night, right before Thanksgiving, and repossessed my car. Of course the next day they were closed for the holiday. On Friday we called and... Read More »
Complaint Posted 11/23/2012
Will not work with you at all!!!!!
My husband and I purchased a car in August. In October my husband lost his job. I lost my job in November, but got a new job a couple days later. I had my due date changed to November 22 before my husband lost his job because he got paid on the 20... Read More »
Review Posted 11/13/2012
. 1
. 0
I am not a customer and do not have an account with you so stop calling me!
I do not have a loan out with your company yet I get over 3-4 phone calls a day from you. I want your company to stop contacting me as I feel like I am being harassed. You need to have a better system for someone to call to place your number on th... Read More »
Business's response - by Stephanie Mon 12/18/2012
Kelly, Thank you for sharing your feedback. I'm incredibly sorry that we have continued to call you even though you are not a customer. This is not the kind of customer service we want to provide. Please provide me with your phone number, so I... Read More »
You are viewing page 1 of 5
Additional Business Information
Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
Website   http://www.westlakefinancial.com Email   bmoreno@westlakefinancial.com
Contact   Brenda Moreno Other  
© Copyright 2017 TrustLink All Rights Reserved.