April B.'s review of Westlake Financial Services

Westlake Financial Services

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4.6 star rating 162 miles
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Customer Reviews & Ratings
Complaint Posted 6/30/2020
. 1
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Predatory Lender
My car loan was purchased by this company and I continue to receive mailed correspondence with fraudulent information. The amount due, payment dates, payment information, and insurance information has been inaccurately recorded and appears differently online as in correspondence. I have called and they side step accepting responsibility for the fraudulent information. For example, they told me they were contacted by my insurance company to indicate the policy had lapsed or been terminated, which was untrue. When I called and asked what insurance company contacted them, they said "Your Insurance" (yes, I asked them to spell it to be sure) but then said they needed my insurance information to be updated. This is one example of 5 different occasions when fraudulent information was relayed to me by both email and in written correspondence. I did not choose to deal with this company and now I'm concerned they are trying to scam me out of money by sending false information.
 
 
 
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Additional Business Information
Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
Website   http://www.westlakefinancial.com Email   bmoreno@westlakefinancial.com
Contact   Brenda Moreno Other  
 
 
 
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