Hyundai Motor Finance

1.3 star rating Rating - based on 45 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/15/2021
Can't even talk to anyone today....
Well, it was my mistake ....somehow I got the wrong acct # on my payment so they are calling me for a payment. I tracked the mistake down with my credit union yesterday, but the gal at collections couldn't fix it.....I had to talk to someone in th... Read More »
 
 
 
Complaint Posted 1/8/2021
Incompetent trash
I am so mad at the moment, just bought a 2020 hyundai tucson and set up my payments, my first payment was due on January 1st, paid on December 26th, said it was good but the 3 days later said did not go through, put all my bank info in again and m... Read More »
 
 
 
Complaint Posted 11/11/2020
Worst of the worst!!!
Where do I begin, since my first vehicle its need a rollercoaster with this people .
But now it's more like harrassment with payments. During the first 3 hard month of COV-19 I ask for a relief payments wich I'm grateful as I loss my job and I d... Read More »
 
 
 
Complaint Posted 11/6/2020
Hyundai Motor Finance Discriminates!!!!
Hello and good day. My name is Aida Barbara Alcala. Do not get a loan with this company. They are racists and they do not care about the customers. I will say why. I purchased to Hyundai cars and both times Hyundai Motor Finance financed my cars.... Read More »
 
 
 
Complaint Posted 9/18/2020
Late Fees
I was allowed to defer 2 payments in March and April of this year because of not being able to work due to Covid 19. I have never been late other than that except for August I was told the late fee could be waived. When I called to do this I was h... Read More »
 
 
 
Complaint Posted 9/18/2020
The most incompetent crew especially in customer service
I have had one of the most disappointing customer service experiences with Hyundai Motor Finance department. This department is struggling to send me a refund check over the last 4 months. The check has been issued twice, and was sent both times t... Read More »
 
 
 
Complaint Posted 9/10/2020
The are Just looking for more money
I returned my car to Hyundai dealership 4 months ago during covid 19 The dealership did not mention anything about inspection before returning the car and I returned the car . The inspection company instead of inspecting before delivery or at the... Read More »
 
 
 
Complaint Posted 8/12/2020
Terrible Company
Hyundai Motor Finance (and the associated Hyundai dealer) are absolutely terrible companies that are incredibly unorganized. I notified Hyundai Motor Finance multiple times that I had moved in November. I notified them again when I returned my lea... Read More »
 
 
 
Complaint Posted 7/30/2020
Dealer's forget to pay off your lease, HMF wrecks your credit and refuses to fix
I turned in a lease early because the dealer agreed to pay it off. The dealer made one (but not two) payments and Hyundai Moter Finance failed to communicate that to anyone. They reported it to the credit agencies, totally messed up an otherwise g... Read More »
 
 
 
Complaint Posted 7/28/2020
Lying to customers enduring hardships
What kind of company takes advantage of their customers by offering payment extensions and Comes back in a few days and refuses to honor what the previous rep approved or told a customer ? I was told i qualify for an extension then i call a few da... Read More »
 
 
 
Complaint Posted 7/8/2020
Hyundai Motor Finance payment system fail
Autopay system they have is stupid. It doesn't know which day the next payment should be and will pay a due payment the same day autopay was setup. What rubbish! Read More »
 
 
 
Complaint Posted 6/17/2020
Hyundai Motor Finance
Hi I have a Hyundai that I had since 3016 The car is good hyundai motor is not .Twice I couldn't pay so they towed the car and payed them .Now a few months in a middle of the covid 19 going around I.still have my job but I'm not so busy and got my... Read More »
 
 
 
Complaint Posted 6/12/2020
Very Poor Customer Serve
I paid my load off with HMF last year, I love my car so decided to get another one. I applied for a lonn and just called to talke to them about what the interest rate was. The little high school girl (very young, very inexperincedd) aksed me all t... Read More »
 
 
 
Complaint Posted 5/1/2020
Do NOT trust Hyundai Motor Finance
I am at end of my lease, I called Terry Lee Hyundai in Indiana and they emailed me the payoff (valid thru 5-15-2020). I got the loan from my Credit Union. I sent the check to Hyundai Financial from the credit union and then I got a letter from the... Read More »
 
 
 
Complaint Posted 4/20/2020
Hyundai Finance doesnt care about their customers
I had a 2016 hyundai accent that I paid for 3 yrs never late. I traded it in for a 2020 hyundai tucson a week before the government put a stay at home order and the president declared this a state of emergency. I am currently working maybe 4 hours... Read More »
 
 
 
Complaint Posted 3/13/2020
Do better HYUNDAI
Yes, I was late with a payment, but I paid the late charges now they want more money. When you call they don't know anything about you calling. Then they give other reasons why you have these unexplained charges. Their most common reason is, I am... Read More »
 
 
 
Complaint Posted 3/4/2020
AVOID HYUNDAI MOTOR FINANCE AT ALL COSTS!
Hyundai Motor Finance is the WORST COMPANY EVER! They’re customer service is horrible. I have had the same issue for a year and a half. Not only is my issue not corrected, but the agents never put any notes in the system so when I call back NO ONE... Read More »
 
 
 
Complaint Posted 3/4/2020
Worst ever!!! Will never buy another Hyundai again
I have been trying to get my name taking off a tittle of my car for four months now so I my ole lady can get her tag renewed in her name both of our names are on the tittle but the tag is strictly in her name with her birth month all I want is my... Read More »
 
 
 
Complaint Posted 2/14/2020
The worst
In order to complete state to state title transfer, I have been in contact with them since Dec 10th. The reps are ridiculously inefficient and nasty. NOBODY CARES ABOUT CUSTOMER COMPLAINTS. Hyundai Motor has been turning out decent cars lately, bu... Read More »
 
 
 
Complaint Posted 2/12/2020
DON'T EVER FINANCE WITH HMF!!
I closed my loan three years back and they haven't released my title yet!!!! They have an electronic lien on the title and they don't know how to remove it and release for the state to issue my title. They have a bunch of unprofessional people wor... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   http://www.hmfcusa.com Email   rKirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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