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Review 9/14/2011
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Heed My warning, I had z-ducts come out today and it was the worst experience I ever encountered --guaranteed. The job started off at 29.95 for 8 vents basic suction and 16.50 for each additional vent. Then it went to 99.95 to rotor clean 8 vents and 60.00 for each additional vent. I asked said why so much for the additional vents? He said because we wash the vent grills. I said I can buy new vent grills for 15.00 each, so no don't wash them- and he said then it will be 39.95 for each additional. I said your company told us 16.50, and he said it was a mistake
So I called the company and they agreed with me except it went to 19.95 and they said they don't offer grill washing. Meanwhile I grabbed the guys paperwork and noticed that he had scratched off the part where it said 99.95 plus 16.50 for each additional. He said he scratched it off to help me! Hah. He also stated that I needed to clean the furnace for 450.00 and tried to sell me a UV light for 1250.00 and a vent filter for 200.00. And every time I said no, over a period of 3 hours he kept dropping the price. He ended up at 500.00 for the uv light and 100 for the filter and I said no because you tried to scam me, and he still insisted that I buy it after I said no 15 times. So they finished the work and he didn't want to leave and I had to tell him to please go as he kept trying to sell me the uv light ( which goes online for 130.00) and finally had the nerve to ask me for a tip. He didn't lift one finger the whole time. He supervised a chair in my backyard while the tech worked. The tech on the other hand was very thorough- good kid but the sales man was the biggest --- ever we argued almost the whole time. I spent 740.00.
Don't fall for their Game!!!
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