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Review 8/17/2011
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I received services from ZDucts Inc on September 22nd, 2010. We wanted to get rotary brush vent cleaning, however the sale rep (Gil) convinced us to get services listed below
• Rotary Brush Cleaning-$129
• Evaporator Coil Cleaning- $321
• Sanitize Coil and Sanitize Vents- $75
• Electrostatic Gold Filter- $125
• UV Light Cleanser Install - $300
In exchange, he promised to provide yearly check of the UV Kit and the electro static filter along with the negative pressure cleaning ($35 value) for life. We figured that over couple of years the amount of money we are spending on the purchasing the product should pay for itself over years. We performed some background check on ZDuct Inc. Company was registered with BBB therefore we felt comfortable with the legitimacy of the company. Initially the offer sounded very unreal to be true; however the sale rep (Gil) mentioned that he will write these free services on the invoice which convinced me to purchase the whole package for $950+Tax.
I called ZDuct to schedule my free negative pressure cleaning on 08/16/2011. Spoke to Michelle and Dan from ZDuct. According the customer representatives (Michelle and Dan), ZDuct cannot offer negative pressure cleaning ($35 value) service promised to me by Gil on 09/22/2010 due to below listed reason
• Gil was a sub-contractor and not a ZDUCT employee
• ZDUCT does not work with Gil’s (Not employed with ZDUCT)
Dan (customer representative) offered a complimentary negative pressure cleaning for just one time as a courtesy. After I mentioned that Gil (ZDuct representative) never mentioned that he was a ZDuct sub-contractor and his promises will not be honored by ZDuct in future. Gil (ZDuct representative) issued a ZDuct invoice so ZDuct is liable to keep the promises offered by their representative.
Dan threatened me that if I filed a complaint with BBB, ZDuct will void my warranty on UV Kit and the electro static filter. Dan also mentioned that I should work with the sub-contractor company (Gil) to get free negative pressure cleaning done in future. Per Dan, BBB cannot do anything in this matter as he is not going to respond to BBB’s letter and matter will be closed in few months
It’s unacceptable for a company to not honor the services promised. Also unprofessional to threaten the customer to void the warranty on other products if they filed a complaint
Note: Company is misleading the consumers by displaying the incorrect BBB ratings on the Money Mailer flier advertisement. According to the flier BBB rating is "A+". However in reality the BBB rating is "A"
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