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Less than One Star
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We got the same family owned sales pitch. We felt since we had initially arranged with the owner face-to-face, that the company would be more likely to honor its commitments. Nothing could be further from the truth. He had told us 2-5 days for the inter-state move. The crew that picked up our stuff had told us 2-6 days for the move. It was 10 days in the end, with no communication nor apologies of any kind from anyone in the company when they were late. They didn't even begin moving the load until the 6th day! Their excuse became that some blurred, and illegible stamp on the Bill of Lading indicated they had from "1-30 days". What a joke, as if anyone would do business with this firm if they thought it would take them a month to deliver their stuff. Same thing as with the other reviewer: they basically held our stuff hostage until they received full payment, then the two who delivered did not want to hand around long at all for any 'exceptions' (noting comments on damaged items) as they call them. They deliverers did not even show up w/ the Allen wrenches necessary to put back together several of our items. I ended up helping them re-assemble items, without a word of thanks. Actually the head of this delivery crew, named Frank, was completely surely, which added insult to injury for a very late move. The company has a glowing customer service policy that in our event was not honored even remotely. No calls back. No one cares at all! We had some damaged items as well, but mostly it was the extra costs to us of the delay, and the fact that the owner & firm have not responded to anything after the fact. DO NOT move with this company!
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