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Review 9/1/2011
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NEVER EVER USE ORI VAN LINES. I have so many complaints there isn't enough room. I to was quoted under $1000 for a move 98 miles away (lake Tahoe area to Reno,nv). The final billing was over $1700.00. $650 was for "packing materials". Under 2000 lbs. I spoke with CORI throughout the transaction and NOT ONCE did he divulge he had no authorization for "verbal" agreements. As a lot of you, I was contacted by rude so called accounting management and general manager. I was advised their attorneys will "handle" me at $400/hour. Further, Cori advised that he would talk with his manager and have our final bill lowered. I could NOT believe the packing (no validation) was almost 1/2 of the actual furniture move. I was told THEY WOULD HOLD MY BELONGINGS until I paid. They agreed to lower from $1750 to $1600. Ridiculous. I was told interstate vs intrastate is a lot more money. Really - 98 miles vs 598 miles they moved me? My old hubby signed charges and then contacted me. I was SHOCKED at the billing. I talked to the MOVERS ON OUR PROPERTY and told them they had better contact their office and have this bill recalculated. The bill should have been around $1100 max. Then I find out that the movers actually work for themselves. That I am stuck with this bill because husband signed. I advised every American consumer in California has a RIGHT to change their mind on any contract. I contacted ORI VAN LINES within 5 minutes of my husband signing and verbally VOIDED his signature. Now what? Then I told him when I talked to the movers, who spoke poor English, more Mexican (Spanish). I was accused of being RACIEST and I will be sued. I throw up my hands. I wrote and left owner messages and will update when I am contacted sometime this year MAY HAVE STRAIGHTENED out. MY FINAL OFFER WAS $1250.00. ANYONE OUT THERE WHO CAN ADVISE ON WHAT TO DO NEXT? I have never ever in my entire life dealt with such a situation like this? Customer Service - I think the "F" BBB Rating speaks for itself along with the other complaints which were actually too kind. TRIED TO CLICK ON "NO STARS" but my old computer would void the one star out. Maybe we should have a lawyer prepare a class action suit>?
DISCLAIMER
I'm not responsible for ANY of my statements, info, unsolicited advice, rude remarks, typo's, words or sentences that don't make sense etc. Outspoken, crazy retired senior grandma, God fearing=flag flying AMERICAN with abnormalities, ADHD, Senior Moments, high on Paxil, smiling, sitting in my rocking chair on my porch with my shotgun................. Life is good
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