Kirk H.'s review of Michael's Furniture Warehouse

Michael's Furniture Warehouse

         
Customer Reviews & Ratings
Complaint Posted 3/2/2015
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Stay away
I was a Big Fan for 20 plus years, Bedroom sets, living room sets till now. I went and got a new wall unit for my home. the guys were on time and fast to get in and out. I was feeling good till one of the cabinets would not close. I called the store and it took about a week to gut to the right person. once I did they said they would order the replacement part and once it came in they would call me when someone would be out to fix my new unit. well two weeks almost three week went by and a girl called said my part was in and I could pick it up. I called for the girl to be out, called again and the girl told me no I would need to fix it myself that no one would come to fix it that I could pick the part up and do it myself. WOW what customer service I spend a lot of money with them and to be told someone would take care of me to be told no way deal with it myself. I told the person that they wold loose me as a customer the girl said good and hung up on me. I feel people should go to companies like this for the customer service but if they loose that why would be pay more to go with them ? So bottom line is maybe all will be good for you, But i'm staying with the big boxed stores and if I can't get the customer service why not get the best price.. Run elsewhere.. Kirk
 
 
 
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Additional Business Information
Hours   Phone   (818) 904-9414 Address   7700 Woodman Ave
Van Nuys, CA 91316
Website   http://www.michaelsfurniture.net/ Email  
Contact   Other  
 
 
 
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