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Review 11/22/2010
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DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!
I contracted with this company in Dec 2009 when they were doing business under the name of American Platinum Financial Services, to do a loan modification on 3 of my homes. (Same owners, same company, new name - if you check BBB under American Platinum Financial Services, you will see the same address and their "F" rating, while they boast an "A" rating under their new name!!! They also did business under the name of National Debt Assistance, who also has an "F" rating on the BBB. Soon, when this company gets an "F" rating they will surely change their name again!)
When I paid the $4000 in fees to APFS, they had a B rating with the BBB and guarantee in their contract that if they do not modify your home loans with a "Financially Beneficial" result that they will issue a full refund of the fees paid.
Not only did they NOT modify my 3 home loans, but 2 of them have been sold in foreclosure and one is pending foreclosure due to their negligence. In fact 2 of my houses foreclosed in July, and I got a call from them in October informing me that they were still working on the loan modification and asking for additional docs, because they didn’t even know the lenders had already foreclosed. This is typical of the incompetence I have been dealing with for 11 months!
I have already lost 2 of my homes and am about to lose the third and they keep refusing to give me the refund. They stall, they lie and they change their story but it all results in reasons why they can’t give me the refund that their contract guarantees. Chris Sauer, the primary owner, is an unethical business owner that has changed the name of the company 3 times in 3 years to hide from BBB complaints. I have had extensive interactions with Jason Benedict and Joe Comprone, the other 2 managing partners, who apparently do all the dirty work for Mr. Sauer and the experience has been horrific. They will say anything and promise anything to get you off the phone but they follow through with nothing. They keep your hard earned money even when they fail to provide service for you!
But if you want to hear from others, check out all of these links to other customer reviews from people that are equally upset:
http://www.ripoffreport.com/Search/american-platinum-financial-services.aspx
http://www.indeed.com/forum/loc/Scottsdale-Arizona/American-Platinum-Financial-Services/t221511
http://answers.yahoo.com/question/index;_ylt=AtWoklF3iZfNLFfbhRmNq6wjzKIX;_ylv=3?qid=20090629192334AAqmg8Z
http://answers.yahoo.com/question/index;_ylt=AqnvqzyFKxcK3Va9RJMuftwjzKIX;_ylv=3?qid=20100512110519AAwrtAc
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