Lorainne L.'s review of LA Furniture Store

LA Furniture Store

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Customer Reviews & Ratings
Complaint Posted 4/16/2014
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IT TOOK 8 MONTHS TO DELIVER THE COUCH AND IT BROKE WITHIN 2 MONTHS!!!!
IT TOOK 8 MONTHS TO DELIVER THE COUCH AND IT BROKE WITHIN 2 MONTHS!!!! NEVER, EVER BUY FROM THIS PLACE!! I ordered a sectional couch last June 2013 when I moved into my new apartment. I waited 3 months for the couch because it was a special order, and
when it finally arrived in September, the COLOR WAS WRONG. I notified LA furniture store about their mistake and they insisted that THE BEIGE COUCH THEY DELIVERED WAS THE SAME GRAY COUCH I ORDERED ONLINE! They REFUSED to replace the it and kept insisting they
delivered the correct couch! I HAD TO COMPLAIN TO THE BBB, CA Consumer Affairs and GET A LAWYER for them to replace the couch! After waiting another 5 months (a total of 8 months waiting!!), they finally delivered the couch in February. After two months of
regular use, one of the cushions started to sink in. I had a couch repair guy come for an estimate to get it fixed and he said it would cost up to $500!!!! He told me that the COUCH FOUNDATION IS WEAK WHICH IS UNUSUAL FOR A SUPPOSEDLY 'HIGH QUALITY' COUCH.
I haven't heard back from LA Furniture and assume I will have to go through more hoops to get this fixed IF they will even repair it for me. LEARN FROM MY HORRIBLE MISTAKE, NEVER ORDER FROM LA FURNITURE STORE UNLESS YOU WANT TO PAY $3,400 for a couch that
will break in 2 months!
 
 
 
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Additional Business Information
Hours   Phone   (866) 397-0933 Address   2910 South Santa Fe Avenue
Los Angeles, CA 90058
Website   http://www.lafurniturestore.com Email   r.irene@lafurniturestore.com
Contact   Irene Reznik Other  
 
 
 
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