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Review 11/12/2010
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this company does NOT deserve an A+ rating!!!!
I clicked on a link online - seemed legit - with an offer from the company 'Glow' to order a trial shampoo/conditioner by Kronos. I was very careful to NOT sign up for any membership, trial offer, etc. The offer was for a trial shampoo and conditioner for $4.95 shipping. When I received the box, I received other products and a 'notification' about my 30 day trial offer of all these products ending in a charge to my card of $98.50
I was out of town for over 6 weeks and did not receive the package in time to respond to this '30 day trial' before sending back in time to not be charged the $8.50 - of which I knew absolutely nothing about. I was requested to return the free trial and pay shipping even though I had not ordered anything that would need to be returned and did not intend to pay for the return shipping or the $98.50 In the case where the customer is not told they will receive the additional items and will be responsible for the return shipping, there should be no responsibility for the person ordering the 'free sample' and paying a shipping charge to get the 'free sample' to also then either cough up the $98.50 or pay for the return shipping - neither of which they were aware of until opening the box and reading the enclosed shipping paperwork.
I'm going to call my credit card company and also log a complaint with the Better Business Bureau.
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