Sara K.'s review of Jayar Manufacturing Company

Jayar Manufacturing Company

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Customer Reviews & Ratings
Complaint Posted 4/27/2011
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Review 4/27/2011
Very unethical business behavior.. They brought me a cracked stone and I noticed it when they were paid in full. They denied to perform the terms of warranty. I had to file small claim case and they hide now - do not let to be served.. Very very wrong people doing business with. They claim that the business who got my money have been sold and I have no legal ground.. They neglect the fact that the business is a virtual name -- they are the people who did the job and got the money.. I only can say that I am so sorry there are still people as such around doing business :-(
 
 
Business's response - on 5/2/2011
Jayar has made every attempt to resolve the issues with this customer. Even though the present owner of the company had not obligation to cover the warrantee for this job we were willing to install a replacement top after we received authorization from Cosentino the manufacture of the Quartz material in order to help this customer. Customer first wanted us to install full splashes above the concrete countertops installed by another company instead of replacing the island top. Jayar was willing to do this until the customer’s requirements for the splashes became unrealistic. We then offered go back to the original plan to replace the island top that has a fissure. The customer again put up unrealistic demands. Even after the material manufacture offered to cover plumbing cost the customer has not wanted to be realistic and repeatedly threatened legal action. We have tried to get this customer to understand that the company that installed this top has gone out of business and there are limits to what we can do for her. Only after she threatened legal action for the at least the fourth time and indicated she was going to pursue legal action regardless did we discontinue trying to come to a resolution She has continued to be unrealistic and has pursued a small claims action against us even though the present owner has no obligation with regard to this job.
 
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Additional Business Information
Hours   Monday through Friday 8am to 4:30pm Phone   (626) 579-5300 Address   3700 Cypress Avenue
El Monte, CA 91731
Website   http://www.jayarmanufacturing.com Email  
Contact   John E. Jackson Other  
 
 
 
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