pittsburghpa G.'s review of Home Furniture Mart

Home Furniture Mart

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Customer Reviews & Ratings
Complaint Posted 7/9/2012
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Nightmare
I have been shopping online for many years doing 90% exclusively online. I've delt with hundreds through ebay, amazon and too many to list. This turned out to be my worst 3 full month nightmare. ADVOID at all costs. I paid for an expensive vanity and had to contact them as weeks went buy without delivery. Finally I took off work because the shipping company insists you be there in person. I waited all day and they finally came hours after they promised. It was the wrong one, I recieved a cheaper one. I called the company who asked me to re-wrap the vanity which was a difficult task. over a month later and with my prodding the correct one came and even tho the old one was wrapped the shipper refused it because it was not in his orders. A second day of work lost and the vanity remained on my porch much to my embarrassment and inconvienience. I again contacted the company stating their vanity be picked up from my porch ASAP and i would not take another day off work for their mistake. 1 and 1 half months later no pick up vanity still on my porch and neighbors making joking comments!! My patient phone line is baraged with calls from a shipper insisting i must make an appt with them for pick up! I finally contacted the company giving them a two hour window for pickup but they must first reimburse me for the two hours time missed. We shall see now if this ever happens. I DO NOT recommend them ever!!! Two full days missed of work! The way I feel is they already owe me a full days pay due to their mistake! I'm tired of being walked over and robbed of my much needed pay. Like most people I really need my earnings being a widow with a college student and big morgage. ***FOLLOWUP*** I gave the company a two hour time to pick up (giving them 1 1/2 weeks notice) and they never respond to email or showed up! Now I'm out of 10 hours work pay due to their mistakes. I put multiple reviews up THEN I recieve threatening email from owner threatens to double charge my acct. and tells ME I was not cooperative and he blames manufacturer and tells me review unfair. He deserves the Owner/Manager of the year award lol.
 
 
Business's response - by EdwardLon 11/11/2012
We sincerely apologize for this situation. We understand customer's frustration and try our best to have the manufacturer pick up wrong item as soon as possible. This item was shipped directly from the manufacturer. Unfortunately, the manufacturer made a mistake. Such errors are rare, but unfortunately do occur from time to time. The only we can do in this situation is to push the manufacturer to pick up wrong item ASAP. Again, we sincerely apologize for this delay and will follow up closely on the status of the replacement item
 
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Additional Business Information
Hours   24/7 Phone   (800) 610-6605 Address   5301 Sheila Street
City of Commerce, CA 90040
Website   http://www.homefurnituremart.com Email   edward@homefurnituremart.com
Contact   Edward Litvak Other  
 
 
 
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