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BOGUS Charges If You Cancel brinks Monitoring Service!
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I recently tried to cancel my month-to-month monitoring service with brinks. I do not, nor have I ever had, ANY contract with brinks. They took over accounts from Protect America, who went out of business. So, on 27 Sept 2021, before my payment for service was due, I waited an hour on the phone, finally got a customer service rep, who sent a email, "docusign" that I had to sign for cancellation, that said I had to agree to any/all fees that I might owe, (I didn't owe any), and that they were allowed to send advertising to my phone, email, text, etc., like it or not, to cancel the service!!! I did not sign. Then I get a bill in the mail, for $35.32, because, "it takes 30 days to cancel", so I have to pay another month , even though they will not be monitoring my alarm system! OUTRAGEOUS! I have another system and monitoring company, therefore, I will NOT pay this fee!! This is out and out FRAUD, and a deceptive business practice! I WILL be filing formal complaints with the SC Attorney General, the Texas Attorney General, the US Postal Service and any/every other government agency who has jurisdiction over brinks! BEWARE! DO NOT GET INVOLVED WITH THIS COMPANY!
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