Anna W.'s review of Beverly Hills Transfer and Storage

Beverly Hills Transfer and Storage

Customer Reviews & Ratings
Complaint Posted 4/23/2010
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Review 4/23/2010
RED FLAG!!!!Wow! Where do I begin... ?I had Beverly Hills Transfer and Storage come to my home for a quote. Their "Director of International Removals" shows up (smelling like he just swallowed an ash tray) and greets me. Why would someone just finish smoking right before entering a prospective customer’s home? Not very professional. We start with all the items that I would like to send, which was pretty much all the items in my home. I planned for this to be a quick estimate (no more than 30 minutes and done)...instead what I got was a long winded 2 hour estimate and the majority of the time, HE was doing all the talking, and on top of that...he was talking about inappropriate things...completely inappropriate things! When I was able to get a word in edgewise, I asked about their contracts, and what they exactly entail...(ie. making sure the movers are actually people who are hired by their company and not a third party company, an estimate of time of delivery, what exact fees/hidden fees are included, scheduling, etc.) He tells me that likes to build relationships with his clients and NOT do written contracts...that he has been doing this for a long time and there have never been problems. He goes on to say unless you really need a written contract then we can whip one up... What? And to top it off, he asked me if I was paying for the move or if a company is paying for the move!!!!!!! And to cover up that obnoxious question, he said that he needed to know because he would have to put something special on the invoice…huh? Obviously he was asking me that so that he can inflate the price accordingly. So, obviously I did not choose Beverly Hill Transfer and Storage for my move. I would NOT recommend Beverly Hills Transfer and Storage to ANYONE.
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Additional Business Information
Hours   Monday - Friday 8:00 a.m. to 5:00 p.m. Phone   (310) 532-1121 Address   15500 South Main Street
Gardena, CA 90248
Website Email
Contact   Terry Rolapp Other  
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