Paula L.'s review of B.B. Crafts

B.B. Crafts

Customer Reviews & Ratings
Complaint Posted 11/25/2020
. 1
. 0
Horrible Customer Service!
I ordered (10)14 in. Wreath forms over a month ago.I got a notification saying that package was delivered, only it wasn’t delivered to my house. I contacted Customer Service to let them know I had not received my package and that I was at home all day. I was told to contact FedEx directly to file a claim. I contacted FedEx and was told that because it was a smart post label, only the shipper could report the incident. I then contact BB again, via email and they say they will file complaint. A month later and I cannot get a straight answer from anyone at this company and you can’t talk to anyone, they check emails from what I was told once a week, but it’s been two weeks since my last email and no one from this company has responded to me . I will never use this company again and customers please beware! I did dispute it with my credit card company and they reversed the charges, pending their investigation.
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
Additional Business Information
Hours   8:00 AM - 4:30 PM Weekdays Phone   (800) 285-5788 Address   1250 East Acacia Street
Ontario, CA 91761
Website Email
Contact   Customer Services Other  
© Copyright 2017 TrustLink All Rights Reserved.