Paula L.'s review of B.B. Crafts

B.B. Crafts

         
Customer Reviews & Ratings
Complaint Posted 11/25/2020
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Horrible Customer Service!
I ordered (10)14 in. Wreath forms over a month ago.I got a notification saying that package was delivered, only it wasn’t delivered to my house. I contacted Customer Service to let them know I had not received my package and that I was at home all day. I was told to contact FedEx directly to file a claim. I contacted FedEx and was told that because it was a smart post label, only the shipper could report the incident. I then contact BB again, via email and they say they will file complaint. A month later and I cannot get a straight answer from anyone at this company and you can’t talk to anyone, they check emails from what I was told once a week, but it’s been two weeks since my last email and no one from this company has responded to me . I will never use this company again and customers please beware! I did dispute it with my credit card company and they reversed the charges, pending their investigation.
 
 
 
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Additional Business Information
Hours   8:00 AM - 4:30 PM Weekdays Phone   (800) 285-5788 Address   1250 East Acacia Street
Ontario, CA 91761
Website   http://www.bbcrafts.com Email   support@bbcrafts.com
Contact   Customer Services Other  
 
 
 
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