Dyane F.'s review of American Home Movers

American Home Movers

Customer Reviews & Ratings
Complaint Posted 8/29/2018
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Very bad experience, I would not recommend this company!
I had high hopes for this company. I needed to store our belongings for one to three months and was guaranteed professional movers and climate-controlled storage. Every single piece of furniture was scratched, chipped, corners broken and each box including those marked fragile were crushed and punctured. I have moved 10 times in 12 years and never had such a bad experience. The movers themselves, in my presence were kind and considerate. But who knows what happened at the warehouse. My 52-inch TV which was wrapped in a blanket and placed in the original box had the corner cracked off as if it were dropped on its side. My 3 inch in diameter candles were melted completely out of shape...climate controlled??? I don't think that this could have happened in a climate-controlled environment. I read the contract, it stated that we needed to book the movers 2 weeks in advance. I called with the date almost 3 weeks in advance, but they said they would let me know when they could schedule us within 3 weeks of the date I requested. Then, the first group of movers came and placed all of our belongings in the garage (to make sure it was out of the pending rain). They moved all of the small boxes and smaller furniture into the house. However; only one of the two movers was working because the other went to sleep in the truck for close to 3 hours. When he awakened, we were told they were going to a hotel and would return to finish in the morning. Noon came around on the next day and they hadn't shown up. We called and the company said they had gone home. After a fuss, the company booked 2 local movers to finish the job, but they didn’t get here for another couple of days. Note: our move was requested for the 15th of the month and now it was getting finished until the 28th of the month. As I mentioned, I have moved many times but this was by far the least professional company I have ever used. I will not be using them again. Please understand I am not ranting, I am no longer angry, I am simply attempting to be honest and warn anyone who cares about their time and belongings that this is not the company to hire!
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Additional Business Information
Hours   Phone   (888) 234-3034 Address   1930 Village Center Circle Suite# 3
Las Vegas, NV 89134
Website   http://www.americanhomemovers.com Email   info@americanhomemovers.com
Contact   New Contact Other  
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