Gillian G.'s review of American Home Movers

American Home Movers

Customer Reviews & Ratings
Complaint Posted 12/8/2017
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They Just Don't Care
I used AHM based on their Yelp reviews and should have read the 1 star reviews more closely. All the 5* reviews were from 2013 and earlier. Things this company does really well.... Not Wrapping Glass: - I specifically asked for artwork and pictures to be wrapped and some boxed on their own. All of my photographs were stuffed into one box with no wrapping. When they arrived all the glass had shattered and pictures torn by the cut glass. Fudging the Truth: That verbal quote of 5-10 business days from pick-up to delivery became 3-21 business days, once we signed the contract. Taking no accountability: It took two weeks to get my items out of Vegas an on a van and that is only because I called everyday and they got sick of hearing from me. Even when I referenced the contract they wouldn't respond and just didn't care. Poor Planning on their Part Constituted an Emergency on My Part: I was then given a 3-day window when the delivery was going to happen and told I would get 48 hours notice. I got 18 hours notice and when I explained that my apartment could not accommodate the move at this time due to another move, they called the apartment management directly and badgered them until they gave in. It is not even worth my while to get them to pay damages on what was broken. Apparently, this group, doesn't feel compelled to Make America Great, Again.
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Hours   Phone   (888) 234-3034 Address   1930 Village Center Circle Suite# 3
Las Vegas, NV 89134
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