walter w.'s review of Airsoft GI

Airsoft GI

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Complaint Posted 3/7/2010
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Review 3/7/2010
For a company which advertises 100% satisfaction, they provide anything but. I purchased a CYMA CMo42A AK-47 airsoft electric rifle from this company in late November which was shipped in early December. Since it was a christmas present, It wasn't even taken out of the box for weeks. It was advertised as "all metal" but important parts of the gun were plastic.(i.e. the stock, foregrip and most importantly, the magazine.) Even worse was the fact that the battery which came with it couldn't fit into the stock with enuf clearance to allow the buttplate to be secured. I jury rigged the gun with duct tape to keep the battery in place but soon found that gun wouldn't work. It fired bb's for a short time before failing completely. I attempted to phone the company but their number is always busy. I next tried email but got no response. After numerous attempts via email to request a return of the gun and full refund, I received a response saying that they had previously responded(which the hadn't). In any event, they did not provide authorization for either a refund or return of the gun for a replacement. I then emailed them to tell them that I was calling Discover Card to complain. Discover reversed the charge to my account, only to reinstate it when airsoft gi hid behind their policy of no adjustments after 48 hours. It is a ridiculous policy which allows no time to use the gun when it is sent as a present to be opened much later. Their online site says "due to the nature of the product all sales are final". I now know that the nature of the business is to knowingly sell products under false pretenses(i.e. all metal) and products which are of poor quality while refusing to stand behind their sales. As a follow up to the above post, only my posting resulted in a response from Airsoft GI. They claimed they wanted to work with me and make everything right. After many more weeks of waiting, however, they reverted to form and didn't follow up with any further attempt to resolve the issues.
 
 
 
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Additional Business Information
Hours   Walk-in Store: Monday to Thursday (11am-6:30pm PST) Friday & Saturday (11am-7pm PST) Customer Phone   (909) 869-0671 Address   21077 Commerce Pointe Drive
Walnut, CA 91789
Website   http://www.airsoftgi.com Email   csmanager@airsoftgi.com
Contact   Customer Service Other  
 
 
 
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