Michael D.'s review of Ace Japanese Engines, Inc.

Ace Japanese Engines, Inc.

         
Customer Reviews & Ratings
Complaint Posted 5/20/2010
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Review 5/20/2010
This place had the worst service ever. I took in my 89' Toyota supra and payed cash in full to have them replace my engine. After 1 day of normal driving on the street, it overheated and began missing. I had it towed all the way back to the shop and asked the gentleman to take another look at my car. He told me it was gonna be a $350 charge! I was frustrated, but calmly asked him to explain why I had to pay when it was his duty to give his customer a properly working engine, since i did pay him for the proper work. He immediately began flipping out on me, and claimed that i sabotaged the engine to give him a hard time, after disagreeing with me, he began cursing and making threats to me and my father. After arguing for awhile, one of his mechanics overheard the conversation and stepped in to say that he found that he connected one of the wirings incorrectly on my car, and that it was his mistake. After that, the man hesitated and said to take my car, forget the payment, and rudely told us to "get the hell out of his shop"!
Now i don't believe this is how you should treat your paying customers.
 
 
 
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Additional Business Information
Hours   Monday - Friday 9:00am - 5:00pm
Saturday (appointment only) 9:00am - 12:00pm
Phone   (714) 554-0661 Address   201 North Harbor Blvd.
Santa Ana, CA 92703
Website   http://www.cncmotors.com Email   emark@cncmotors.com
Contact   Mark Kang Other  
 
 
 
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