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They damage your property and refuse to take responsibility
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If you don't care about damage to your property, hire them. If you do, you're better off looking somewhere else.
We hired Rene and his team to treat our oak from a beetle infestation and trim the oak and a small olive tree. When they arrived we asked them to take care of our brand new gate when they take the branches out. We even offered to cover it, but they declined reassuring us that they're professional and they'll take care of it. After they left, we checked the gate and lo and behold there were tons of scratches all over it. Although we have video (!!) from the security camera clearly showing his crew dragging the branches over the gate and even slamming them into the gate, Rene refused to admit that his crew did the damage on the pretense that his crew denied it because the branches were wrapped with a tarp. Yes, the branches were indeed wrapped with a tarp, but the ends were still sticking out of the tarp and dragging over our brand new gate. When confronted again with all our video evidence and a close up picture that clearly shows FRESH scratches, he claimed the crew said the scratches were already there. After which he completely refused to respond to any of our follow-up calls or emails.
We have no complains about the actual tree service performed, but I am appalled that a company refuses to accept liability for damage they cause to personal property, despite asking for more than $1000 to treat and trim 2 trees.
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