Consumer Portfolio Services, Inc.

1.7 star rating Rating - based on 38 reviews & complaints
Since we began operations in 1991 and through June 30, 2008, we have purchased over $8.6 billion in contracts. We currently service a total managed portfolio of over $1.9 billion with approximately 160,000 customers and 875 employees.  
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Consumer Portfolio Services, Inc. Categories
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/18/2014
The worst of the worst
Due to losing a job and a subsequent medical crisis, I was left with a bad credit rating and had to get a car loan from these low lifes. I was quoted an interest rate that was high but acceptable given the circumstances. The contract also had this... Read More »
Complaint Posted 9/1/2013
Consumer Portfolio Services F+ Rating
Consumer Portfolio Services has a false rating on a BBB report which has been generated by bogus individuals referred to BBB by CPS. CPS initially had a rating of F+ because of illegal credit collection and reporting activities. The company is... Read More »
Complaint Posted 5/27/2013
Brought a car is 08 that was way over priced. I knew when brought it the due date was off from my pay cycle, they said that is OK you have a 10 day grace period...That is when the nightmare began of harassment. I couldn't even count the number of... Read More »
Review Posted 5/17/2013
You do your part - and they do theirs! Thank you CPS!
I just wanted to say thank you to CPS. I had the opportunity to get a car. They took a risk on me because of my bad credit as they do with many of the scumbags on here complaining about the customer service. I have had the many reps that have hand... Read More »
Complaint Posted 2/19/2013
Your company sent all my information in a regular and the envelope was open upon receive. Now if someone has my ss# and steals my identity I will be sueing this company. I never ask for this information anyway. What kind of company has this much i... Read More »
Review Posted 1/8/2013
I have called and email asking for a deferment because the car that I purchased has completely put me down and to no avail I have been told that I am not eligible. They are rude and obnoxious I hate this company!!! Read More »
Review Posted 10/4/2012
Terrible customer service
I appreciate the company financing my car but they by far has the worst customer service in history. The only descent person I spoke with was my account manager. They make you want to just give the car back and count your loss if this is what you... Read More »
Complaint Posted 9/11/2012
Horrible Company
When I was notified that my loan was sold to this company by Fireside I contacted both companies to verify all my loan information was correct and no additional fees would suddenly pop up since I was only 1 year from paying it off. All of the sudd... Read More »
Complaint Posted 7/2/2012
First off, I never signed with this company, they bought my loan from Fireside and it all went to hell. I was never able to contact them on the phone, sometimes leading to a week's interest and 6-20 hours on the phone to make a payment. Tried mail... Read More »
Complaint Posted 1/10/2012
am new hadnt made first payment
am just like every one else here ony am new i was late on my first payment due to surgery on my arm and she called me at work after i finally got back to work the women did not and would not listen to reson and put words in my mouth i told her tha... Read More »
Complaint Posted 10/20/2011
Review 10/20/2011
I absolutely tell you NEVER to do business with these people. I lost my job and only owed 600.00 and they harassed me so bad. They cursed at me threatened me and was just plain ugly and could care less that I had had a set back. Read More »
Complaint Posted 10/3/2011
Review 10/3/2011
I received an Auto Loan from CPS on Feb 09 2011. I normally pay the loan through my "online bill pay" with my bank. CPS does have the option on their website to pay via Western Union for a $12.00 fee, but their site to pay online seems to be ALWAY... Read More »
Complaint Posted 7/10/2011
Review 7/10/2011
I can relate to anyone who has written about CPS. I got a loan from them unfortunately in 8/2007. I had never fallen behind or was late until 2010 when I was with my now ex-fiancé. However, they have been rude, threatened repossession, hang ups if... Read More »
Complaint Posted 6/20/2011
Review 6/20/2011
Has anyone payroll account ever been garnished by Consumer Portfolio Services Inc(CPS), Irvine, CA. for an unpaid car loan. Long story short the vehicle they financed for me was totaled. My insurance company sent them a payment after receiving the... Read More »
Complaint Posted 5/17/2011
Review 5/17/2011
LIARS LIARS LIARS!!! i was told that if i pay 1/2 my car note 2 weeks before its due and then pay the last half on the due date, then i would avoid paying any interest...well out of $439 payment, only 117 went to the principal balance! How did tha... Read More »
Complaint Posted 5/6/2011
Review 5/6/2011
CPS has the worst customer service ever!!!, a valuable lesson for everyone who has a loan with CPS, next time research the finance companies that are approving you for a loan. This place elevates my blood pressure, the people are rude and un-profe... Read More »
Review Posted 5/3/2011
Review 5/3/2011
This so called company is EXTREMLY rude and un-professional!!! We have had a account with them for a little over 3 years and have had trouble in the past paying on time. I have experienced very rude degrading comments from more then one rep. I hav... Read More »
Complaint Posted 3/21/2011
Review 3/21/2011
Beware of CPS I called to pay off my car they processed a payment and never asked me how much so I went to my bank got a bank check and mailed it certified mail 15 days after my payoff they still took the payment out of my account after telling me... Read More »
Complaint Posted 3/19/2011
Review 3/19/2011
Very bad customer service, very disrespectful people to deal with. I cant wait till my car is paid off so I dont have this relationship with them. In my years of dealing with this company I have only found one person to talk to that has any kind o... Read More »
Complaint Posted 3/2/2011
Review 3/2/2011
Let me just say this is the worst Finance Co, I ever dealt with heartless, rude, annoying. I have dealt with CPS for 4yrs they are crazy I was 2 wks late they called my work to notify me my car was going to be repo at work. They call your neighbor... Read More »
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Additional Business Information
Hours   MONDAY-FRIDAY: 8:00 AM-6:00 PM SATURDAY: 8:00 AM-12:00 PM Pacific Time Phone   (949) 450-3041 Address   19500 Jamboree Road
Irvine, CA 92612
Website Email
Contact   Michael Lavin Other  
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