Meruzhan G.'s review of Toyota Motor Credit Corporation

Toyota Motor Credit Corporation

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Complaint Posted 2/7/2012
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Complaint to the Toyota Financing Services
I was in Toyota dealership of North Hollywood on 01/31/2011. I was going to purchase a Toyota Corolla 2011 model. The sales person, who served me, was very incompetent. After I filled out the application form with 0% interest rate for 60 months, the dealership's financing department submitted my file to the Toyota financing services. The first response from Toyota financing services I got after one working day and they explained me that they was unable to verify about my employment, but I gave them the right phone number of my employer. Then I gave them all my W2 forms for last year (2011) together with my "job letter", which included all specific information about my salary rate, position and etc. Next response from Toyota financing services was also negative. They told me that they was unable again to verify about my employment status. In order to resolve the given situation I contacted directly with customer services of Toyota financing, but they was unable to find my case, so I was surprised, because the Toyota financing of North Hollywood told me, that they are submitted to the Toyota financing services all documents, which I provided for them. I spent more than five working days to get completely answer for them (from North Hollywood Toyota financing services), but nobody from their dealership did not call me back in order to resolve the situation about my purchase. I was in their dealership a couple of times and every time I talked directly with different people from financial department of Toyota dealership of North Hollywood and nobody didn't help me, so actually they did not want to take care about my case, because it was too complicated for them. I really disappointed with their staff. I have to give my advice for all further consumers don't purchase any vehicles from Toyota dealership of North Hollywood.
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Hours   Phone   (800) 874-7050 Address   19001 South Western Avenue Mail Code WF21
Torrance, CA 90501
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