Bob S.'s review of Merchant Services

Merchant Services

Customer Reviews & Ratings
Complaint Posted 12/4/2008
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Review 12/4/2008
Don't make the mistake of letting these misleading folks come in to your business. They have a misleading name designed to sound like your current "merchant services" department of your current bank. They actually answer their phone First Data Merchant Services which is the real behemoth credit card processing company in Delaware. The Merchant Services in Irivne are small wannabes trying to trick business into thinking they are something they are not. Michael Krystek is a sales rep that completely falsified his identity to get in our door. Buyer Beware.
Business's response - by Merchant Serviceson 12/4/2008
I believe you may be mistaken, or are perhaps calling a different telephone number. We are Merchant Services and we are powered by FirstData. When you dial our primary telephone number of (949) 861-4000 the phone is answered as "Thank you for calling Merchant Services...." We are a registered ISO/MSO of Wells Fargo Bank. Our business cards, contracts and other supporting documentation disclose our relationship with Wells Fargo and FirstData. "Merchant Services" is our registered DBA. Contractual obligations prohibit us from referencing ourselves as FirstData Merchant Services, because we are NOT FirstData. FirstData provides the back end processing for our merchant accounts. Mr. Krystek's primary method of visiting businesses are leads generated by our in-house Telemarketing team. The appointment is set by a telemarketer and the Account Executive then visits the business based on the lead generated. Mr. Krystek also solicits "door-to-door" and a review of his business card and the sales presentation documentation discloses the relationship we have with FirstData. If you have questions or concerns about your merchant account, we encourage you to contact our Customer Service Department at (949) 861-4000 Option 1. Please have your Merchant Identification Number available. Thank you.
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Additional Business Information
Hours   Phone   (949) 861-4000 Address   9012 Research Drive Suite 200
Irvine, CA 92618
Website Email
Contact   Eric Madura Other  
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