Tonya D.'s review of Kia Motors Finance

Kia Motors Finance

Customer Reviews & Ratings
Complaint Posted 10/29/2014
. 1
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Miserable Customer Service/Business Practices
I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless
they talked to him personally even though they have the leasing paperwork right in front of them and can see that his last name and mine are the same. They absolutely refuse to fix their mistake. The documents they sent me are something they filled out with
an incorrect address and incorrect last name and expect me to get it notorized and send back to them, otherwise, I will have to pay taxes on a leased vehicle. I honestly think they did this on purpose hoping that I would not notice, or that the time would
be up and I would have to pay the $1500 for the taxes on the car. I can't believe anyone can be that ignorant when typing in names and addresses. The customer service person and supervisor that I talked to just kept saying the same thing about how my husband
would have to call and get his name corrected even though they knew it was incorrect and it was their fault. This is ridiculous and there is no reason they could not fix a simple misspelling and send me the correct paperwork. Of course this is the just one
of a number of problems I have had with the financing department and Kia motors. I absolutely will never get another Kia. And I advise anyone thinking of dealing with Kia to seriously investigate other options. I like the car I have but despise the customer
service and how they do business. As soon as I can get rid of this leased vehicle, I will, and I will never do business with this company again.
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email
Contact   Richard Kirkreit Other  
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