Fed Up's review of Consumer Portfolio Services, Inc.

Consumer Portfolio Services, Inc.

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Customer Reviews & Ratings
Complaint Posted 7/2/2012
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First off, I never signed with this company, they bought my loan from Fireside and it all went to hell. I was never able to contact them on the phone, sometimes leading to a week's interest and 6-20 hours on the phone to make a payment. Tried mailing it in, they sit on it for a couple days. I guarantee they shred documents daily the way they do business. I started paying my loan heavy every month, just to get away from this company. Last week I was a few days late because in the summer I work 7 days a week and didn't have time to go to the bank. My girlfriend attempted to call for four days until she finally got a lady who REFUSED to give her a payment address (I have been told three different addresses since they bought my loan) and stated I needed to contact them. So, after missing two hours of work while being on hold, I got the rudest lady imaginable. She told me they would not accept a mail in payment since I was so late (5 days trying to contact them) and I had to call in a credit card to her or my truck would be repossessed. Keep in mind I was paying heavy on my loan and my truck is worth way more than I owe. After my girlfriend made a 60 mile drive to put money in the bank, same day, we called them back from noon until closing at all their numbers and couldn't get through to anyone to take the payment until they closed. After making such a fit about me calling it in, they couldn't be bothered to pick up the phone. The whole time however they were able to call and harass my girlfriend and my answering machine, both of which didn't deserve it. I took out a private loan to pay this truck off. In about 2-6 hours I should be done with this. As I sit, missing work, waiting to get through to somebody AGAIN, I caution everyone to stay away from these people and don't trust them.
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Additional Business Information
Hours   MONDAY-FRIDAY: 8:00 AM-6:00 PM SATURDAY: 8:00 AM-12:00 PM Pacific Time Phone   (949) 450-3041 Address   19500 Jamboree Road
Irvine, CA 92612
Website   http://www.consumerportfolio.com Email   MichaelL@consumerportfolio.com
Contact   Michael Lavin Other  
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