Jill B.'s review of Apria Healthcare

Apria Healthcare

Customer Reviews & Ratings
Complaint Posted 12/27/2010
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Review 12/27/2010
I have been working with the local company for supplies and the national 866 number for billing concerns and get very poor service.
Supplies, Day of prescription for CPAP with oxygen, I received a call saying they were at my door with the oxygen and why am I not home. I didn't even know they were coming, and I was to pick it up when my CPAP arrives. Arrived to pick up my CPAP, waited 15 minutes, only to find out the wrong one had been shipped. Two weeks later, arrived to pick up my CPAP and be shown how to use, and it took 1.5 hours. No one bothered to tell me that. My doc later told me I didn't need the oxygen tank and they argued with me about it. I only need oxygen with my CPAP, not all day long to breathe. They would only credit the current month, even though my doctor had never ordered it (it is their policy to include it if you get an oxygen concentrator, at $6.36/month). Called me a month ago to say they had me scheduled to inspect the oxygen concentrator. I said I work full time and didn't know anything about an appt so we rescheduled. I waited and waited that afternoon, and called and they had it set for the next day. So, now I have to find time to be home for this in January.
As for billing, they bill based on estimates of what your insurance will pay. DO NOT give them a credit card to bill it because they ignore the EOB showing what insurance pays and keep billing you long after you have satisfied your out-of-pocket for the year. They have owed me $93 in overpayments since September, and say they don't because there are new charges, they say it will be 4-6 weeks to get a refund, then when I called at 7 weeks, the refund was $10.54. And I owe them $142. No, I satisfied my out-of-pocket in August. They owe me $93. They will no doubt put me off another 4-6 weeks and who knows if I will EVER get my money.
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 6:00PM Phone   (949) 639-2000 Address   26220 Enterprise Court
Lake Forest, CA 92630
Website   http://www.Apria.com Email   ruth_ann_ellison@apria.com
Contact   Ruth Ann Ellison Other  
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