norbert o.'s review of Apria Healthcare

Apria Healthcare

Customer Reviews & Ratings
Complaint Posted 10/25/2018
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What game are they playing and why?
"I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs. Then they say it's OK now and I will get a call to confirm order status. Order is under"validation". No call ever takes place. Then I call back and am told the documents are still insufficient. This loop was repeated five (5) times since August ! I finally went to the doctor's office, and personally checked that Apria's requirements were met and docs faxed. This still did not solve the problem! I finally asked for a supervisor. None available... Was told one would call back. Did not happen... Never seen anything like this. Third world level of competence and service. 2 months of bad sleeping because of this insanity. This is negligence IMHO."
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 6:00PM Phone   (949) 639-2000 Address   26220 Enterprise Court
Lake Forest, CA 92630
Website Email
Contact   Ruth Ann Ellison Other  
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