kashmere c.'s review of A-L Financial Corp.

A-L Financial Corp.

Customer Reviews & Ratings
Complaint Posted 5/27/2011
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Review 5/27/2011
To Whom It May Concern: Please be advised I have been Falsely Quoted on my Final Pay off for my car. I went in on 5/27/2011 to make my pay off of $2477. This was advised by AL Financial that this was the last amount owed to this company for my car. They then call me and tell me i still owe them around $400 for other fees.and that they will not give me my Pink Slip till i pay this off. I have paid so much money to this company.I have all receipts and Spoke to the VP Stella which would not give me her last name and hung up on me when i told her that i was going to contact BBB. This is the whole story; They reposed my car due to a late payment fees. I went on 5/26 and paid a total $1040 for all towing repo fee $350, late fees $244, Current month fees $428 and an additional $20 for the towing they say. Then i wanted to just pay my car off so i asked what the final Price was. I had to wait till 5/27 to get the total amount they advise me that their Corporate office had to update the files. I waited till 1 pm and Omar quoted me a final pay of $2477.17. I paid them the total fee amount. and got all my paper work for proof. I asked for paper work and they gave me a Release form for the towing company and told me i will get all paper work in the mail in 2 weeks I went and got my car out had to pay an additional $170 fees on top of the $400 fee paid on 5/26 for Storage and Property Storage. I received a Phone call on 5/27 saying that i still owe them money for a mistake they made on my final quote for my pay off.
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Additional Business Information
Hours   Phone   (818) 409-0025 Address   1551 North Tustin Avenue Suite 400
Santa Ana, CA 92705
Website   Email   saavedraj@yahoo.com
Contact   Joseph Saavedra Other  
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