Complaint
Posted 12/28/2020
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1 Review
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Trustlinker since 12/28/20
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ALAMEDA, CA
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Kristan L.
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Worst customer service I've experienced
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Find another printer. Quality is fine, but if your first delayed or lost order doesn't convince you, the second one will ... or the third. And don't expect GotPrint to make it right. Doesn't happen. Read More »
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Complaint
Posted 11/21/2020
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1 Review
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Trustlinker since 11/21/20
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RALEIGH, NC
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Stephen T.
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GotPrint
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Unclear directives on the website led to numerous emails (after they accepted payment) of error after error, uploading images 4 separate times and speaking with two service reps? Finally after confirming all was good on my last submission, I get a... Read More »
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Complaint
Posted 4/29/2019
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1 Review
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Trustlinker since 04/29/19
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DELRAY BEACH, FL
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step t.
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run dont walk unethical business
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CAN I GIVE ZERO STARS ?
ordered cards
one entire line was ghosted half the letters missing
rather than apologize
they denied responsibility
if you are willing to gamble }|i wasnt((you may end up losing your money ))
FAKE 100% GUARUNTEE
ALSO... Read More »
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Review
Posted 1/25/2019
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1 Review
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Trustlinker since 01/25/19
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PALM SPRINGS, CA
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Steve T.
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Poor quality, worse service
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GotPrint produced blurry and uncentered cards for me. They refused to accept resposibilty or offer a refund. A computer generated response offered me $20 off next purchase, there will be no next purchase.
Do not waste your time with this company... Read More »
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Business's response - by GotPrinton 1/25/2019
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Hi, Steve,
We apologize for this inconvenience on your recent order with us. We are known for the quality of our prints and products, so hearing this is unusual. Depending on the exact issue, our Quality Control team evaluates the order and comp... Read More »
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Complaint
Posted 3/6/2017
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1
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1 Review
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Trustlinker since 03/06/17
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POMPANO BEACH, FL
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Brad G.
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Bad printing experience
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Veered from my usual print company to try them out on some business cards because the price was slightly better. Their mockup was completely misleading regarding their bleed area. We had to contact them FOUR TIMES just to get them to respond, whic... Read More »
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Business's response - by GotPrinton 3/6/2017
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Hi Brad, we are sad to hear you had a less than pleasant experience with our company. Our Quality Control team reviewd your order and offered a courtesty discount code being that it was your first order with us. Please keep in mind, your order was... Read More »
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Complaint
Posted 2/6/2017
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1 Review
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Trustlinker since 02/06/17
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LOS ANGELES, CA
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Shane G.
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unacceptable issues with order, company did nothing to rectify the situation and make it better for the customer.
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THIS IS THE WORST COMPANY EVER IMAGINABLE. DO NOT DO NOT USE THIS PRINT COMPANY. THEY WILL WASTE YOUR TIME!!! AND THEY DO NOT CARE IF YOU ARE HAPPY!!
THE CUSTOMER SERVICE REPRESENTATIVES DO NOT HAVE ANY COMMON SENSE WHAT SO EVER!!
Let me start... Read More »
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Business's response - by GotPrinton 2/17/2017
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Hi Andrea, we do apologize if you feel this way about our company. We have taken the time to carefully review your order along with our phone records to help resolve the problem at hand. It is important to note that once an order is submitted to u... Read More »
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Complaint
Posted 12/20/2016
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1
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0
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1 Review
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Trustlinker since 12/20/16
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GEORGETOWN, TX
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Melissa B.
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GotPrint Customer Service
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I placed an order of 100 family Christmas cards that unfortunately did not go well. The cards were doubled-sided and on the back side the pictures looked great - exactly how the proofs appeared. On the front it was washed out and our family of fiv... Read More »
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Business's response - by GotPrinton 12/21/2016
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Hi Melissa, I do apologize for the inconvenience. After further review by our Quality Control Department, it appears the color shift is within our 85% tolerance. Please remember that what you see on your screen is not a 100% color representation o... Read More »
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Review
Posted 4/23/2016
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1
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0
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1 Review
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Trustlinker since 04/23/16
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CHELAN, WA
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Joe C.
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Followed thru on customer service
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I ordered business cards that were beautiful and readable. I received the beautiful cards but the print was so small that the cards were worthless. Initially, I thought nothing was going to be done, but they came thru and issued a refund and quick... Read More »
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Business's response - by GotPrinton 5/5/2016
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Hi Joe, Thank you for your updated feedback. We are happy to hear that we were able to resolve any issues you had come across and that you are satisfied with your new cards. We look forward to working with you again soon. Thanks! Read More »
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Review
Posted 11/23/2015
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1
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0
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1 Review
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Trustlinker since 11/23/15
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WICHITA, KS
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Rebecca T.
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Excellent customer service
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There was a mix-up in shipping and I had a deadline that had to be met. The customer service person not only was reassuring, but figured it all out and had it next-day shipped to me for my event. Armen, was very helpful and really a gem. It's hard... Read More »
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Business's response - by GotPrinton 11/23/2015
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Thank you for sharing your experience with us Rebecca. We will be sure to let Armen know about this review as well. Although we are an online company, we pride ourselves on providing personalized customer support. The reason for this is mostly bec... Read More »
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Review
Posted 11/4/2015
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1
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0
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1 Review
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Trustlinker since 11/04/15
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FAIRBURY, IL
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Helen S.
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Great Service
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On two occasions recently, customer service really went the extra mile to help get our printing done within a timeline that was imposed after the job was submitted. We really appreciate their help with these. It proves that a large company can sti... Read More »
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Business's response - by GotPrinton 11/4/2015
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Hi Helen,
Going that extra mile is what great customer service is all about, and I'm truly pleased that we were able to accomplish that for you. Thank you for your comments and feedback! Read More »
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Review
Posted 7/7/2015
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1
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0
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1 Review
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Trustlinker since 07/07/15
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HEMET, CA
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Jesse A.
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Excellent Quality
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Hmmm....I was a little surprised to see some of the one star ratings. From what I read, I would say that those customers that encountered problems did not submit camera ready artwork that was to spec. I have never had a problem with the end produc... Read More »
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Business's response - by GotPrinton 7/14/2015
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Hi Jesse,
We are glad that you are satisfied with you order and that you found our services quick and easy.
Thank you for your feedback! Read More »
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Review
Posted 5/5/2015
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1
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0
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1 Review
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Trustlinker since 05/05/15
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SEATTLE, WA
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Douglas N.
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Excellent Work
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Just wanted to let you know that my mother really loved the quality of the booklets we ordered. My father (her husband) recently passed away and this was a memorial booklet comprised of comments and photos from friends and family. She said it comp... Read More »
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Business's response - by GotPrinton 5/5/2015
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Hi Douglas,
That means so much to us. Thank you for sharing your experience with us. We are very pleased that you and your mother liked the quality of the prints. Read More »
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Review
Posted 3/6/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/06/15
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JACKSONVILLE, FL
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Danielle P.
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Gotprint.net quality of work is awesome
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I really don't have any of the complaints that I have read but with my experience with them has been great and I love their work. I tried going local and Gotprint is still cost effective. They have worked with me when I called customer service to... Read More »
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Complaint
Posted 12/17/2014
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1
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0
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1 Review
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Trustlinker since 12/17/14
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POTWIN, KS
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Mike B.
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no customer service-don't back up their product
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"I have used Gotprint.net for some time, never had a problem,found the site easy to use, but when a job was printed wrong with a large color variation, The customer service was horrible. pog_0_5497620 We now several cases of printed cards tha... Read More »
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Business's response - by GotPrinton 12/17/2014
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Hello,
Sorry to hear that you were not satisfied with the product. Our customer service and quality control team has been working with you to assist you on all of your concerns and we have even offered you a full refund, once you return the produ... Read More »
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Review
Posted 12/8/2014
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1
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0
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1 Review
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Trustlinker since 12/08/14
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HUMBLE, TX
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Daniel J.
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Stellar Customer Service
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My first order from your company arrived today. A majority of the time businesses only hear from their customers when there is a problem. Well, not today! I wanted to drop you a brief note of Thanks for the way in which you handled my order. There... Read More »
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Business's response - by GotPrinton 12/8/2014
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Hi Daniel,
Thank you for your review and feedback. It's very helpful for us to hear back from our customers, and we are very pleased that you are satisfied. Read More »
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Complaint
Posted 12/5/2014
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1
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0
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1 Review
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Trustlinker since 12/05/14
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MARIETTA, GA
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David G.
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Got Print made a mistake on my order, and willnot make it right.
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I ordered 1000 postcards with a picture of them. When I received the order there was no picture on the postcard. Got Print said if I did a reorder they would give me a discount. Their discount was high then what originally paid. I do not want a di... Read More »
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Business's response - by GotPrinton 12/8/2014
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Hello,
We followed up on this order and we can see that there was no image provided to us, which is why your postcards did not have an image. As soon as you reported this to us, we let you know and we also offered you a full credit for your order... Read More »
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Review
Posted 6/12/2014
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1
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0
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1 Review
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Trustlinker since 06/12/14
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LOWELL, MA
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Rachel D.
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If you have never ordered from Gotprint, you should.
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I have used gotprint for over 4 years and have been overly satisfied with every product received. If you are a first time customer or new customer, request a sample kit. It will make selecting the right products and the correct paper weights/finis... Read More »
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Business's response - by GotPrinton 6/12/2014
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Hello Rachel,
Thank you for writing a review about your experience. We are pleased that you have been a happy customer for 4 years. We'll certainly keep in mind your suggestion for the direct billing, and try to accommodate your request if it is... Read More »
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Review
Posted 4/22/2014
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1
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0
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1 Review
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Trustlinker since 04/22/14
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INDIO, CA
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Paul C.
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Years of good service and value!
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We have been using gotprint for many years. They help a small family business access high quality print media at great prices. If we needed help, they were always there to help us. There were learning curves at time, but with patience on both side... Read More »
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Business's response - by GotPrinton 4/23/2014
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Hi Paul,
Thank you so much for your feedback. We'll be happy to pass the compliment on to Emilia, she really does a great job assisting our customers. We were once a small family business ourselves, so it's great to hear feedback from small fami... Read More »
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Review
Posted 3/18/2014
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1
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0
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1 Review
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Trustlinker since 03/18/14
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SAN BRUNO, CA
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Ashley K.
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Amazing quality and Superb Customer Service!!!!
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As a designer for multiple companies, it is my responsibility to have product printed and shipped to various locations, gotprint provides amazing quality and customer service! I have nothing but amazing things to say!!!! Read More »
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Business's response - by GotPrinton 3/18/2014
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Thank you Ashley. We truly appreciate you taking the time to post a review about our company. We are currently in the process of adding new improvements to our service and site, so stay tuned! Read More »
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Review
Posted 2/26/2014
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1
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0
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1 Review
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Trustlinker since 02/10/14
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Little Rock, AR
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Sean T.
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Inexpensive and nice quality business cards and flyers!
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Inexpensive and nice quality business cards and flyers. I love the price and speed. We started talking to a local printer and he kept trying to sell me on every bell and whistle and spend $1500.00 on printing 1000 business cards and 5000 5 x 7 pos... Read More »
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Business's response - by GotPrinton 2/26/2014
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Thank you for your review and business Sean! Read More »
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