Complaint
Posted 1/23/2021
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1 Review
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0 Question
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0 Answer
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Trustlinker since 01/23/21
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WESTFIELD, IN
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Amanda R.
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Won't return money paid due to Covid
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This is insane! These people won't mess with the return for 14 days because of Covid! We were not told to not open the box once we received it for 14 days due to Covid! Put our money back into our account NOW! THIS WAS AND CONTINUES TO BE THE WORS... Read More »
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Complaint
Posted 1/9/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/09/21
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EL SOBRANTE, CA
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zena L.
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Complaint
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OMG!!This was the worst Christmas ever thanks to this company. First of all I order diamond earrings that was supposed to be 1/2ct. Well not only were they small but they looked like plastic.. I wouldn't even give them to my 9 Mo. old niece.. To p... Read More »
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Complaint
Posted 1/8/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/08/21
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MARBLE FALLS, TX
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Shawn F.
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AWFUL TO THE HIGHEST MAGNITUDE
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I paid over $2000 for an engagement ring on Dec 11'th and was promised delivery by Xmas. Item did not arrive and I was disappointed and Xmas was all messed up.
They then promised me it would be here by the 7'th, I have not received a tracking nu... Read More »
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Complaint
Posted 1/5/2021
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1 Review
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0 Question
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0 Answer
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Trustlinker since 01/05/21
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SEYMOUR, TN
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Jeffery S.
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Hasn't delivered on one thing!
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I realize that their is a pandemic so I called before I placed my order. On Dec 9th I was guaranteed and assured that if I placed an order it would be delivered before Christmas. I called back on Dec 23rd to confirm and was told it was in transit.... Read More »
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Complaint
Posted 1/4/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/04/21
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SANGER, CA
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Tess H.
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They take your money and run
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This place is ripping people off. Placed an order Dec 14th for diamond earrings, still have not received even a tracking number, cannot get ahold of anyone despite over 20 calls and messages vial email and all forms of their social media. If you l... Read More »
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Complaint
Posted 12/31/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/31/20
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PEORIA, AZ
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Ron P.
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Fake Company
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I ordered a ring on 12/15 and paid for 2 day shipping. On 12/18 i called to check on my order. The person I spoke to said they where waiting for the certification to come back and would shop either 12/21 or 12/22. I called again on 12/22 this time... Read More »
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Complaint
Posted 12/24/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/24/20
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BREMERTON, WA
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Jeremy S.
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Review
Posted 12/19/2020
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1 Review
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0 Question
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Trustlinker since 12/19/20
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LAGUNA BEACH, CA
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Gina R.
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Earrings..
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Customer service is Excelllent.. I had to change my address 2 times for delivery and they responded quickly to make it happen.. I have yet to see the product but my neighbor who has them until Xmas says they are beautifull. princess cut diamond st... Read More »
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Complaint
Posted 11/23/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/23/20
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FALLS CHURCH, VA
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Annabelle S.
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TERRIBLE EXPERIENCE!!!!!
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“The layaway refund policy is horrendous!!! Selling a diamond as sight unseen is absolutely ridiculous!!!!! Sales person Ben was beyond rude!!!! I plan to file with BBB so I may receive my entire down payment back!!!
And this is how you treat you... Read More »
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Complaint
Posted 10/20/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/20/20
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EDWARDSBURG, MI
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Peggy J.
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Not a good Experience
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First purchase months ago, August of 2020. Post so short on diamond studs, the screw backs would not stay.
I contacted them, after many attempts, But apparently I was on a site that claimed they would contact them. And didn't,, but tonight the gu... Read More »
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Review
Posted 9/29/2020
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 09/29/20
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LOS ANGELES, CA
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Jack J.
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Edwin Novel is Legit
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I have been buying from Edwin Novel for over 10 years. He was always a man of his word and now that he has over 40 people working for him, Edwin makes sure everyone in his company keeps their words.
My friend wanted a diamond ring for his 20th... Read More »
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Complaint
Posted 9/4/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/04/20
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NEW YORK, NY
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Geraldine S.
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Never gave us our money back it’s been 9 months
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I am still waiting for my refund. They said if we took down our original negative review they would give us a refund. I have sent back the ring and it has been confirmed received over 9 months ago. At this point this company is robbing and scammin... Read More »
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Review
Posted 8/24/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/24/20
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BUFORD, GA
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Carmen S.
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I am weary now!!
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I am not sure if I trust this company 100%. When I got my diamond earrings which were 1 carat total weight they look smaller it could be because it was a four prong martini set. However the representative told me that the earrings would appear lar... Read More »
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Review
Posted 3/31/2020
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1 Review
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0 Question
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Trustlinker since 03/31/20
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NEW YORK, NY
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Dave E.
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Happy wife
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Customized to perfection! Timely responses and service! Not only did I enjoy the experience BUT my wife absolutely LOVES the diamond necklace and accompanying jewelry box! Thanks Edwin Novel! Read More »
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Review
Posted 1/30/2020
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1 Review
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0 Question
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Trustlinker since 01/30/20
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NEW YORK, NY
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Olivia S.
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Beautifully made
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Edwin novel jewelry company is not only amazing at what they do but they stand behind what they say. I recently bought a bezel necklace from them and once I received it, I changed my mind and decided that I wanted the diamond to be a little bigger... Read More »
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Complaint
Posted 12/2/2019
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1 Review
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0 Question
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0 Answer
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Trustlinker since 12/02/19
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BRONX, NY
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Geraldine V.
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Review
Posted 11/14/2019
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1 Review
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0 Question
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Trustlinker since 11/14/19
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LAGRANGE, GA
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Emma S.
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Lifetime customer
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Edwin novel went above & beyond what I was expecting with my ring and the customer service they offer. We were mesmerized when we received the ring and it came in a wooden box. They worked with me and walked me through all of my questions and conc... Read More »
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Review
Posted 10/10/2019
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1 Review
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0 Question
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Trustlinker since 10/10/19
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DULLES, VA
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Shane N.
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highly recommended
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I purchased a beautiful hand-crafted necklace from this store and the process was wonderful. The merchant and I emailed back and forth and he directed me to the perfect gift. I'd highly recommend this place. Read More »
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Complaint
Posted 8/21/2019
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1 Review
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0 Question
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19 Profile Views
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0 Answer
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Trustlinker since 08/21/19
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FALMOUTH, MA
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Eilean K.
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Not as Expected is an understatement
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I ordered a pair of J color SI1 clarity bezel set diamond earrings and received a pair of brown (no joke!) diamonds that they were trying to pass off as J in color. One had a chip on the face and it was set crookedly in the earring too boot!
I im... Read More »
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Complaint
Posted 11/28/2017
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1 Review
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0 Question
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Trustlinker since 11/28/17
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VESTAL, NY
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Joan R.
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Did not get the ring quality ordered
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Ordered a 1.5 CT center stone and 2 side diamonds with I color and SI2 clarity. When I received the ring the stones looked grayish green and I could see an inclusion on top of the center stone. I took the ring to 2 jewelers locally to verify quali... Read More »
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