Edwin Novel Jewelry Design

3.2 star rating Rating - based on 50 reviews & complaints
At EdwinNovelJewelryDesign.com, we are founded on one concept- to provide the finest jewelry & diamonds at unmatched prices while providing the ultimate shopping experience for our customers. All Made in USA.  
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Edwin Novel Jewelry Design Categories
Jewelry Manufacturers
Precious and Semi-Precious Gemstone Investments
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/23/2021
Won't return money paid due to Covid
This is insane! These people won't mess with the return for 14 days because of Covid! We were not told to not open the box once we received it for 14 days due to Covid! Put our money back into our account NOW! THIS WAS AND CONTINUES TO BE THE WORS... Read More »
 
 
 
Complaint Posted 1/9/2021
Complaint
OMG!!This was the worst Christmas ever thanks to this company. First of all I order diamond earrings that was supposed to be 1/2ct. Well not only were they small but they looked like plastic.. I wouldn't even give them to my 9 Mo. old niece.. To p... Read More »
 
 
 
Complaint Posted 1/8/2021
AWFUL TO THE HIGHEST MAGNITUDE
I paid over $2000 for an engagement ring on Dec 11'th and was promised delivery by Xmas. Item did not arrive and I was disappointed and Xmas was all messed up. They then promised me it would be here by the 7'th, I have not received a tracking nu... Read More »
 
 
 
Complaint Posted 1/5/2021
Hasn't delivered on one thing!
I realize that their is a pandemic so I called before I placed my order. On Dec 9th I was guaranteed and assured that if I placed an order it would be delivered before Christmas. I called back on Dec 23rd to confirm and was told it was in transit.... Read More »
 
 
 
Complaint Posted 1/4/2021
They take your money and run
This place is ripping people off. Placed an order Dec 14th for diamond earrings, still have not received even a tracking number, cannot get ahold of anyone despite over 20 calls and messages vial email and all forms of their social media. If you l... Read More »
 
 
 
Complaint Posted 12/31/2020
Fake Company
I ordered a ring on 12/15 and paid for 2 day shipping. On 12/18 i called to check on my order. The person I spoke to said they where waiting for the certification to come back and would shop either 12/21 or 12/22. I called again on 12/22 this time... Read More »
 
 
 
Complaint Posted 12/24/2020
Lied to me about when I would receive my order BE CAREFUL! It sounds great, but doesn't live up to what they promise
BE CAREFUL! These guys say what you want to hear, but won't follow through on it. Make sure you get any promises in writing or you'll end up like me. Absolutely horrible experience going through Edwin Novel Jewelry design. They completely misled... Read More »
 
 
 
Review Posted 12/19/2020
Earrings..
Customer service is Excelllent.. I had to change my address 2 times for delivery and they responded quickly to make it happen.. I have yet to see the product but my neighbor who has them until Xmas says they are beautifull. princess cut diamond st... Read More »
 
 
 
Complaint Posted 11/23/2020
TERRIBLE EXPERIENCE!!!!!
“The layaway refund policy is horrendous!!! Selling a diamond as sight unseen is absolutely ridiculous!!!!! Sales person Ben was beyond rude!!!! I plan to file with BBB so I may receive my entire down payment back!!!
And this is how you treat you... Read More »
 
 
 
Complaint Posted 10/20/2020
Not a good Experience
First purchase months ago, August of 2020. Post so short on diamond studs, the screw backs would not stay.
I contacted them, after many attempts, But apparently I was on a site that claimed they would contact them. And didn't,, but tonight the gu... Read More »
 
 
 
Review Posted 9/29/2020
Edwin Novel is Legit
I have been buying from Edwin Novel for over 10 years. He was always a man of his word and now that he has over 40 people working for him, Edwin makes sure everyone in his company keeps their words.

My friend wanted a diamond ring for his 20th... Read More »
 
 
 
Complaint Posted 9/4/2020
Never gave us our money back it’s been 9 months
I am still waiting for my refund. They said if we took down our original negative review they would give us a refund. I have sent back the ring and it has been confirmed received over 9 months ago. At this point this company is robbing and scammin... Read More »
 
 
 
Review Posted 8/24/2020
I am weary now!!
I am not sure if I trust this company 100%. When I got my diamond earrings which were 1 carat total weight they look smaller it could be because it was a four prong martini set. However the representative told me that the earrings would appear lar... Read More »
 
 
 
Review Posted 3/31/2020
Happy wife
Customized to perfection! Timely responses and service! Not only did I enjoy the experience BUT my wife absolutely LOVES the diamond necklace and accompanying jewelry box! Thanks Edwin Novel! Read More »
 
 
 
Review Posted 1/30/2020
Beautifully made
Edwin novel jewelry company is not only amazing at what they do but they stand behind what they say. I recently bought a bezel necklace from them and once I received it, I changed my mind and decided that I wanted the diamond to be a little bigger... Read More »
 
 
 
Complaint Posted 12/2/2019
total crap! Garbage! go to Kay jewelers instead. Get appraised immediately!
This company sold my fiancé a diamond that was completely shot. After one week of him having given it to me one of the small diamonds fell off and then the second week another of the small diamonds came off. And thats not all. When we went to Kay... Read More »
 
 
 
Review Posted 11/14/2019
Lifetime customer
Edwin novel went above & beyond what I was expecting with my ring and the customer service they offer. We were mesmerized when we received the ring and it came in a wooden box. They worked with me and walked me through all of my questions and conc... Read More »
 
 
 
Review Posted 10/10/2019
highly recommended
I purchased a beautiful hand-crafted necklace from this store and the process was wonderful. The merchant and I emailed back and forth and he directed me to the perfect gift. I'd highly recommend this place. Read More »
 
 
 
Complaint Posted 8/21/2019
Not as Expected is an understatement
I ordered a pair of J color SI1 clarity bezel set diamond earrings and received a pair of brown (no joke!) diamonds that they were trying to pass off as J in color. One had a chip on the face and it was set crookedly in the earring too boot! I im... Read More »
 
 
 
Complaint Posted 11/28/2017
Did not get the ring quality ordered
Ordered a 1.5 CT center stone and 2 side diamonds with I color and SI2 clarity. When I received the ring the stones looked grayish green and I could see an inclusion on top of the center stone. I took the ring to 2 jewelers locally to verify quali... Read More »
 
 
 
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Additional Business Information
Hours   Our hours are 10 a.m. to 6 p.m. Monday - Friday Phone   (888) 765-4326 Address   650 South Hill Street Suite 713
Los Angeles, CA 90014
Website   edwinnoveljewelrydesign.com Email   customercare@edwinnoveljewelrydesign.com
Contact   Lisa Lee Other  
 
 
 
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