Amber H.'s review of Westlake Financial Services

Westlake Financial Services

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Customer Reviews & Ratings
Complaint Posted 11/23/2012
. 1
. 0
Will not work with you at all!!!!!
My husband and I purchased a car in August. In October my husband lost his job. I lost my job in November, but got a new job a couple days later. I had my due date changed to November 22 before my husband lost his job because he got paid on the 20th. When I switched jobs I called to see about deferring that month's payment because I'd just started the job and wouldn't be able to make the payment. It was a lower paying job than I previously had. I wouldn't have any problem making future payments, just this one payment. The people I talked to were uncaring about my situation, they talked over me and were very rude. They had an attitude like I was just being late on purpose. I have a genuine reason for being late and I was trying to take care of it and I just needed a little help from the company just one time. They were very uncaring. I was told I have 10 days before I start accruing late fees, but this doesn't help me at all. All I needed was a bit of help, but they didn't want to offer help at all. I wish I had never gone through financing but had done buy here pay here instead.
 
 
 
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Additional Business Information
Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
Website   http://www.westlakefinancial.com Email   bmoreno@westlakefinancial.com
Contact   Brenda Moreno Other  
 
 
 
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