Angelo J.'s review of Westlake Financial Services

Westlake Financial Services

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Customer Reviews & Ratings
Complaint Posted 11/11/2012
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Paid off loan early, but title still not delivered to me.
I purchased a 2001 Oldsmobile Silhouette Gesick Motors of Colorado Springs, a used car lot that my Father-in-law works for. I payed off the balance on July 30, 2012 and 3 month plus later I'm still having issues trying to get the actual title from the Westlake finance company. They first sent me a letter that releases its security interest and/or lien on the vehicle, I call their customer services line again and request the actual title once again. Once again i wait and receive the original Dealer's Bill of Sale minus the car title. I call their call center once again and I'm told that I need to get the Title from Gesick Motors, which I had call after the first time and was told that they sent the title with the original copy of the Bill of sale. I beleive my father-in-law. I was researching what i could do about it and stumbled across this review site. I'll more that likely submit a compliant to the California's Department of Financial Institutions Consumer Information Desk. And see where that leads me to.
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Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
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