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WHERE'S MY STUFF
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I am beyond frustrated with Unique Van Lines. I contracted with Assurance Van Lines who sub-contacted to Unique to move things from mom's house in Ohio to Houston. Contract states "delivery may take 1-21 business days (1001-1500 miles, 2-8 days). It'll be 30-days 9/11.
I had to call Assurance (8/8) to find out the pickup, Karin (Unique) called saying pickup was scheduled for 8/10. THEY DID NOT PICK UP UNTIL 8/11. "The truck broke in Columbus and was waiting for a part". It appears this standard response when they can't make the scheduled pickup date. I had to have my DIL meet the driver on 8/11 because I was at the airport to return to Houston. Luckily, she had taken the day off to handle back to school things; otherwise, I would not have anyone to meet the driver (both my children work).
Stress level elevated, when the driver damaged the gutters while backing in the driveway. When I emailed Assurance pictures to file a claim, I was told they forwarded my email to Unique and someone would contact me. (BTW, all the phone numbers on Unique's website do not work.) I did, however, get a number from the email from Maria Lopez (Unique claims) giving me a number to Anthem Claims. Anthem only handles contents damage not property damage by the truck. I have been unsuccessful reaching Maria Lopez by phone. I've left several messages, no return call or it goes directly into voice mail. I've also been unsuccessful reaching a manager twice.
David called about a 1-1/2 weeks after I got home (approx. 8/22) asking when I could take delivery. I told him 8/19 as had indicated on a form I completed and returned to them. He said he was working on the delivery schedule and would call back. It is now 9/9, still no ETA delivery call. Since speaking with him, I've called him twice, leaving a messages. On 9/11 will be 30 days since pick up. I've called Assurance Van Lines 3 time, twice no delivery date;. third call (9/6) was told no one answered, it was close to 5:00 and they had probably left. Assurance CS rep said I needed to wait for them call me with a date (not good enough); OR call them (Assurance) back in the morning. Strange how no one answers when I call.
The only time spoke with David, I asked if my belongings are sitting in a storage warehouse, YES. I hope its some where in Ohio and not Florida (waiting for Hurricane Irma). Loading/unloading/reloading is a good way for items to go missing or get damaged. I have several pieces of antique furniture and 5 - 45 gal plastic tubs with breakables, 2 of which have irreplaceable antique glass and an antique kerosene chandelier. I bubble wrapped everything, I just hope it's good enough and the tubs aren't dropped or crushed.
Bottom line, this is the worst company ever and their customer service is reprehensible.
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