Customer Reviews & Ratings
Complaint Posted 9/23/2020
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Horrible Customer Service
Horrible horrible horrible!!!! I came to the store on vacation and found their body butter. A little pricey at over $30 a jar but its really smooth. Came home to Colorado and ordered more when my jar was finished. Whoever from the store did NOT tape the box correctly. I received the package empty. Called the store and was told a supervisor would call me. She did and immediately did not want to deal with this. Told me to file a claim with USPS. But would look into it and call me back. She didn't, I waited until Wednesday the following week to call back. They said not their issue and to file a claim with USPS. Here is my issue. The company got their money but I did not receive the product. I paid $72 for this and USPS is only covering $50. The company will not do anything to satisfy this and when I brought this up they said not their issue and hung up the phone. The issue started at the store without taping it correctly. POOR CUSTOMER SERVICE AND THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!!!!
 
 
 
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Additional Business Information
Hours   Phone   (360) 289-1700 Address   710 Point Brown Ave NW
Ocean Shores, WA 98569
Website   https://www.oceanshoressoapworks.com/ Email   oceanshoressoapworks@gmail.com
Contact   New Contact Other  
 
 
 
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