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Don't do it!
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Had a great experience with them 20 years ago. Now, the worst customer service I've ever experienced.
First person who showed up for a quote was nearly 2 hours late. When he arrived, he had no interest in selling us a door. He stood in our driveway, asked us for the dimensions of the door he stood in front of, and asked for specific details on the door we wanted. I'm sorry, doesn't a salesman bring a booklet with options? We asked him to leave and moved on.
Almost a year later, we stupidly decided to give them another chance based on prior good service. This time, when the incredibly unapologetic rep booked our appointment for a new quote, she booked the wrong day. We weren't alerted until 8pm the night prior to our 8am quote that it had been moved to a day later.
All I can say is I'm thankful they showed they are uninterested in my business before they got any of my money.
TL:DR: Trust the negative reviews. This was once a great company, but they no longer care if you are taken care of in even the simplest of ways.
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