6/22/2010 8:27 AM (PST)

Cher,

It may be difficult to enforce a verbal contract or communication with this company. From the looks of their BBB report, they have a pattern unethical business practices and failing to respond to complaints. You can file a complaint with the BBB but you should contact the Federal Motor Carrier Safety Administration (FMCSA) since they regulate the moving industry. Here's the link to their site:

http://www.fmcsa.dot.gov/about/contact/who-to-contact/contactus.htm