Myossia P.'s review of National Warranty Services, Inc.

National Warranty Services, Inc.

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Customer Reviews & Ratings
Complaint Posted 9/2/2010
. 1
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Review 9/2/2010
Bad experience with this company. Has the worst customer service ever even the managers. Bad attitudes. They make you don't want to call. Would not refund me my money. Lied about the coverages that I would receive.
 
 
Business's response - by RobertPon 9/2/2010
After reviewing Ms.Partee's file, we have the necessary tools to respond. This customer purchased her warranty on 8/5/2010, she called in 8/30/2010 to upgrade her coverage so she can have her GPS unit included. After upgrading, she called in 9/1/2010 to cancel all coverage. She was informed to send her signed written cancellation request and hung up on our agent. She was never informed a refund was not going to be issued, in fact she is still eligible for a refund, pending her cancellation letter.
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (888) 502-4697 Address   4848 Lakeview Avenue, Suite F
Yorba Linda, CA 92886
Website   http://www.usdirectprotect.com Email  
Contact   Dave Cunningham Other  
 
 
 
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