Karen A.'s review of Mindful Healing Massage LLC

Mindful Healing Massage LLC

Customer Reviews & Ratings
Complaint Posted 6/23/2020
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I bought Groupon and scheduled an appointment via website 3 weeks in advance. She canceled my appointment via text the morning of my massage. She rescheduled me for the next day. Now I received confirmation emails stating when my appointment is scheduled. I arrive 3 minutes late. Yes 3 minutes because I had never gone there and was at the building next door. I texted her asking if she was next to the cousins and then named the location Spa I was at. No reply. I arrived at her door at 3 minutes late and she sent me notification that my appointment was canceled due to "no show". That is a complete LIE. I was there. She said it was protocol to cancel me because I was late. This is BAD CUSTOMER SERVICE! The worst part is she texted me stating I wouldn't be charged and my groupon was not charged either. HOWEVER, she had the audacity to charge my credit card $30.00 for "no show". This is a unethical code of conduct and business. After reading many reviews...this is a common occurrence with her. She takes peoples money and never performs the service. The BBB will be investigating her.
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Additional Business Information
Hours   Mon – Fri: 9am - 8pm, Sat: 12pm – 6pm Phone   (262) 607-4325 Address   285 N Janacek Rd #101
Brookfield, WI 53045
Website   https://www.mindfulhealingmassagellc.com Email  
Contact   New Contact Other  
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