Ethann F.'s review of Terraternal


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Customer Reviews & Ratings
Complaint Posted 5/4/2019
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You Wont Receive Your Order...
This company is a scam. I've been ordering from them for years, and many years ago there wasn't any major problem. Over the past couple of years, they have gotten much worse. Month after month, they have charged my credit card for orders, and then never shipped the item. On one occasion, it took me 3 months to get a refund after contacting them several times a week. I liked their products, so I emailed their "customer service" to make sure they would ship the product, and was sent a nonsensical reply. I decided to chance it and placed an order. When placing the order, the order details say that it will arrive at my address within 2 to 3 days. It is now almost a month and still no order. In the meantime, they billed my credit card two more times without my authorization, and shipped one of the other products which I didn't order. They have a phone number, but it is an answering service which can't actually resolve any issues. All they can do is take orders. So in order to resolve the issue, you have to email their customer service person Raquel, who does not speak English very well, and who repeatedly tells you that the product will be shipped in a few days, and this goes on for months till you have to threaten to report them to the Better Business Bureau or some other agency. As it stands, I'll have to contact my credit card company, because they keep charging my card. You'd think a company that makes so much money and who has so many expensive products, can afford to have an English speaking customer service agent, but this has gone on for the past couple of years with no changes regardless of how many times I've ordered products and emailed them with issues. If you read some of their positive reviews online, you'll see that the person's English is not very good. It reads like the emails I receive from Raquel, and is probably the same person or the same group of people posing as happy customers. Considering that every order I've placed in the past several years has had problems, I doubt there could be any happy customers. I've become convinced that this is a Chinese company doing business in the US. If you order from Terraternal, expect to get a run around and to be charged multiple times without receiving a product.
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Additional Business Information
Hours   Phone   (888) 838-5231 Address   3333 Bowers Ave #130
Santa Clara, CA 95054-2928
Website Email
Contact   Rachel Miller Other  
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