Customer Reviews & Ratings
Complaint Posted 3/10/2010
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Review 3/10/2010
I hired Beverly Hills Transfer and Storage for my move in Feb '10. It was a challenge from the time I committed to them. First they required full payment in advance for the not to exceed price with the understanding that the final price would be based on actual time spent. Fine... Next, they scheduled the move for the wrong day... After a long and not so pleasant conversation they corrected that mistake and rescheduled. The movers showed up as scheduled but very upset because they had to drive in traffic (swearing ect). They thought it was a "fixed price" move instead of a "pre-pay", and refused to believe me when I tried to explain to them that it wasn't a fixed price. They became upset and started yelling at me... As a result they worked really slowly for example they spent 45 minutes taking apart one bed! Then the truck was to small and they could not get everything on, but refused to make a second trip (15 minute drive between homes). Worse, they smoked and all my furniture came off the truck smelling. There was damage to some furniture, and they made a hole in a wall by opening a door too hard. They didn't argue about their responsibility (which is an important point), and wrote it up. But the volume of their voices and the language they used when they saw what they did was unbelievable. There has not been any followup from them on the damage. In the end this move cost me double that which I paid to move the same furniture 2 years ago. And, I ended up moving a lot of it myself in a uHaul. I am not happy with my decision to use Beverly Hills Transfer and Storage, and would not use them again nor would I recommend them.
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00 a.m. to 5:00 p.m. Phone   (310) 532-1121 Address   15500 South Main Street
Gardena, CA 90248
Website   http://www.beverlyhillstransfer.com Email   trolapp@beverlyhillstransfer.com
Contact   Terry Rolapp Other  
 
 
 
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