A W Autopro

3.2 star rating Rating - based on 74 reviews & complaints
AW Auto Pro has been selling extended service contracts to both dealerships and the general public since 1997. Our team of specialists go through extensive training to assist you in finding the best plan for you.  
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A W Autopro Categories
Extended Supplemental Warranty Programs

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Customer Reviews, Ratings & Complaints
Review Posted 10/8/2012
Beware of A W Autopro Extended Warrenty Insurance
At this time do not purchase an extended Warranty Insurance policy with this company. I am still waiting for my refund check of $399.00. The cancellation paper arrived in their office July 21, 2012. I've called and been told the paper work in in r... Read More »
 
 
 
Review Posted 10/1/2012
AW AUTOPRO IS A SCAM
******DO NOT PURCHASE A WARRANTY FROM THIS COMPANY******

I PURCHASED MY WARRANTY FROM THIS COMPANY IN JULY 2012, MY COVERAGE WENT INTO EFFECT IN AUGUST 2012. MY CAR BROKE DOWN IN SEPT 2012. IT WAS THE TRANSMISSION WHICH WAS COVERED IN MY WARRAN... Read More »
 
 
 
Complaint Posted 9/25/2012
Horrible Service
I bought a warranty. I cancelled the warranty due to my son being in a car accident on 6-7-12 and sent the letter and called on 6-14-12. It is now 9-25-12 and I am still waiting on my refund. They told me it took 45-60 business days which was up o... Read More »
 
 
 
Complaint Posted 9/10/2012
A HUGE RIPOFF....BEWARE!!!
Been requesting a refund for several months, keep getting the run around. Fraud Division of our state attorney's office notifed, better business bureau notified, soon to send a letter to Obama. What a crappy rip off company. Never had to file a cl... Read More »
 
 
 
Review Posted 9/7/2012
A Big Rip OFF
I sent a complaint letter after 2 claims had been turned down. I had to fix them out of my own pocket, when I had pd.$2325.00 I received a phone call, after much discussion with this young man, he said I could get half my money back. I sent a nota... Read More »
 
 
 
Review Posted 8/7/2012
A Truly Served Customer
I can honestly say that A W Auto Pro and all of it's customer service representatives, represent the company and it's heart for their customers well; that is why I am a gratefully served customer. I am newly married and my Husband and I are learni... Read More »
 
 
 
Complaint Posted 8/1/2012
Horrendous Customer Service re: policy cancellation refunds
On 4/13/12, I sold my vehicle and requested a cancellation refund from AW Autopro. I faxed them the documents they requested and they told me it could take 45-60 business days to receive a refund. I paid $2,476.00 for the extended warranty and nev... Read More »
 
 
 
Complaint Posted 7/26/2012
refunds
This company is bad do not use them I canceled my contract back in January 2012 an now it is July 30th 2012 have not received my refund. They have told me the amount of my refund and will receive it on or before July 6th but still no refund. So al... Read More »
 
 
 
Review Posted 4/21/2012
easy to understand
I talked to a rep and her supervisor (i wish i could remember her name, i feel bad) the other day, and I have to say that I never understood why other companies made me feel like i had to get something so soon without giving me any good reasons. B... Read More »
 
 
 
Complaint Posted 4/4/2012
Most Unsavory Business Practices
This is the most unsavory company I have ever dealt with. I was told that I could have 30 days to review the policy and 60 days if I used my Am Ex to secure payments. I received and reviewed and have tried with out any success so far to get this p... Read More »
 
 
 
Complaint Posted 4/3/2012
STAY AWAY FROM DO NOT PURCHASE
I have had 3 warranties on my past veh's from other companies without a single problem when a warranty claim was initiated by the dealership. I purchased the warranty from Aw Auto Pro stating to the sales man that I wanted the best available for c... Read More »
 
 
 
Complaint Posted 3/13/2012
run, run, run
Many years ago I used to run a boiler room (I was young and stupid) and the tactics on the phone of the csr was just that. DO NOT!!!!! REPETE... DO NOT BUY ANY EXTENDED WARRANTY FROM ANYONE OVER THE PHONE FOR ANY REASON PEROID! IF YOU WANT AN... Read More »
 
 
 
Complaint Posted 12/18/2011
Still waiting for my refund
My contract was canceled on October 10, 2011 and I was not contacted of this. When the payment was not taken from my bankaccount I contacted them and was advised it had been canceled. When I inquired about a refund I was advised that even though r... Read More »
 
 
 
Complaint Posted 12/2/2011
Canceled claim without notification and is being very slow to refund
The administrator for A W Autopro canceled my contract without notification and A W Autopro is taking a very long time to refund my money. If I had not called a few weeks after faxing documentation of a mileage discrepancy I would not have known t... Read More »
 
 
 
Review Posted 11/17/2011
Review 11/17/2011
Just like Dan C. and Laura F., I felt the pressure was a tad too much. I was pretty taken by the professionalism of the first contact. Even though I was a bit sceptical, I still gave all of the information asked. It wasn't until I was passed off t... Read More »
 
 
 
Review Posted 9/28/2011
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Review 9/28/2011
Well I requested info online (already knowing better) I was contacted within 4 hours by AW autopro. Their representative was nice, polite, and very knowledgeable regarding the product. While reading the reviews for AW autopro the 2nd review I came... Read More »
 
 
Business's response - by Meir L.on 9/28/2011
Dear Laura, I would like to take this opportunity to respond to the review you posted today. 1. All of the plans that we offer to our customers are available to view online at our website www.awautopro.com. The sales person should have directed... Read More »
 
Review Posted 9/12/2011
Review 9/12/2011
I was contacted by AW Autopro,by a Mr. David Mercy. Mr Mercy was very polite,seemingly educated and gave a professional presentation. He reviewed my needs and provided a plan for 4 years, for "only" #3640.00 and shortly thereafter asked for a 500... Read More »
 
 
 
Review Posted 8/22/2011
Review 8/22/2011
AMAZINGLY HONEST and decent people. Special callout to Mr Jerry Welton in billing. 1st class. Highly recommend. KD Read More »
 
 
 
Review Posted 7/12/2011
Review 7/12/2011
I called to cancel my warranty for personal reasons. I had no other experience with the company other than my initial purchase, which was handled very professionally. Upon making the call to cancel, the representative was very professional and car... Read More »
 
 
 
Review Posted 7/9/2011
Review 7/9/2011
I have been corresponding with Paul Hills from A W Autopro and i was having financial problems I think he went above and beyond to help me in this matter I hope his superiors know what an asset he is to their customer service staff edward stedge Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m. PST Phone   (877) 787-3959 Address   6837 Hayvenhurst Avenue
Lake Balboa, CA 91406
Website   http://www.awautopro.com Email   alexb@theawteam.com
Contact   Alex Bao Other  
 
 
 
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