National Warranty Services, Inc.

2.8 star rating Rating - based on 25 reviews & complaints
We provide extended warranty services for automobiles, trucks and SUV's. We stand behind all of our coverage with a commitment of treating every customer honestly.  
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National Warranty Services, Inc. Categories
Extended Supplemental Warranty Programs

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Customer Reviews, Ratings & Complaints
Complaint Posted 10/9/2019
Harassment
I have never signed up for this service and for years I have continued to receive phone calls about extending the warranty on my 2009 Dodge, that at the time had over 150,000 miles on it. When the presentative heard the milage they would hang up b... Read More »
 
 
 
Complaint Posted 6/6/2019
Harrasment
I never signed up for this service and never requested warranty from them. Ever since I got the car, they have been calling me to inform me that my warranty is expired/expiring. And my warranty is actually 100k miles or 10 years, I literally just... Read More »
 
 
 
Complaint Posted 2/25/2019
ROBO caller even if your phone number is on the do not call list.
This company has broken federal rules. If you get a call from this company report them to the federal do not call at https://complaints.donotcall.gov/complaint/complaintcheck.aspx When they called me it was for a auto warranty for a vehicle I no l... Read More »
 
 
 
Complaint Posted 3/9/2018
harassment calls
Service Call (940-304-0003 and 910-415-0230 ) has called our home 61 times in February and 12 times in March to renew a service warranty on a truck we no longer own. We have reported the number to the "DO NOT CALL" federal number but they couldn't... Read More »
 
 
 
Complaint Posted 11/16/2017
Transmission warrenty
National Warrenty Services didn’t do what the sales rep said . Transmission wasn’t going to be covered. Because the car wasn’t worth as much as the repair. They would only cover 2000.00 dollars and before they paid paid that they want the mechanic... Read More »
 
 
 
Review Posted 4/3/2013
National Warranty Services Inc is a great place to get a car warranty
We have used US Direct Protect on 3 vehicles over the past 6 years. We never had to file a claim until last month. We expected the worst but got great service.....The entire process was painless. ALL we paid was our deductible of 100.00 and 1 day... Read More »
 
 
 
Review Posted 1/25/2013
My thoughts on a BIG repair, and a little warranty book I keep in my car.
I want to start by saying that most people wouldn't bother to write a good review for their warranty company. After all, it's their job to fix my car when it breaks down. But I must say that I was so pleased with the way I was treated by their cus... Read More »
 
 
 
Review Posted 2/28/2012
US Direct Protect Is A Great Extended Car Warranty Company
My husband and I got an Extended Car Warranty from US Direct Protect 2 yrs ago on our 2005 Mercury. We had around 78.5k miles when we got the car warranty. We broke down at my Sister in Laws house in North Tampa last Friday, so we had to bring the... Read More »
 
 
 
Review Posted 1/31/2012
We are Lucky That We Got 1 of Our Auto Warranties from National Warranty Services Inc
About 6 months ago we bought 2 Auto Warranties. 1 from US Direct Protect on our Dodge and we bought 1 from another company (US Direct Protect asked us not to use their name) on our Ford. I would of bought both off US Direct Protect because they ar... Read More »
 
 
 
Review Posted 1/19/2012
National Warranty Services Inc is the Auto Warranty Company I Refer People To. Even Family.
We purchased our 1st extended car warranty from US Direct Protect in 1997. We have since bought 2 more car warranties from them. And my son bought 1 also. I have also referred them to about 5 people. And that`s why I`m writing this review. One of... Read More »
 
 
 
Review Posted 11/20/2011
Review 11/20/2011
I made this account a few months back when I 1st filed a claim. I waited until the process was done to make this review. I forgot all about it until my daughter needed coverage on her 2001 Ford Escape. US Direct Protect is the new National Warrant... Read More »
 
 
 
Review Posted 11/17/2011
Review 11/17/2011
I'm in the process of filing a claim. Reading all these negative reviews have really alarmed me. I hope that I will not have any problems getting my claim approved. Having transmission problems. What I can attest to is when calling customer servic... Read More »
 
 
 
Complaint Posted 9/21/2011
Review 9/21/2011
I purchased an extended warranty on 5-16-11 with US Direct. While researching extended warranties for my 2005 Lincoln LS, I found the sales person at US Direct was VERY informative and helpful. I believe I received full disclosure about my coverag... Read More »
 
 
 
Review Posted 11/19/2010
Review 11/19/2010
I called Us Direct for a quote and I was really impressed with their customer service compared to the other companies I have talked to. I spoke with Jon Turner and I really appreciate how much time he spent with me over the phone, he walked me thr... Read More »
 
 
 
Review Posted 11/17/2010
Review 11/17/2010
I have shopped every warranty company out there, I have tryed calling the warranty companys directly however I found out you can only buy coverage through a broker even the warranty your dealership offers is through an after market warranty compan... Read More »
 
 
 
Review Posted 11/16/2010
Review 11/16/2010
I researched auto warranties on a number of businesses for my '95' Mercedes 500SL.
This was the best coverage for my money. Joe was great !
I found my customer sevice agent, Joe Hunter, to be friendly without pushing
the contract or stating tha... Read More »
 
 
 
Complaint Posted 9/18/2010
Review 9/18/2010
This company takes your money in trust,. Our truck broke down... it was the fuel pump, we had to have the truck towed in...we can not drive it. RENEWABLE AUTOCARE sent their own machanic out and he said FUEL PUMP WAS BROKEN....someone gave a misre... Read More »
 
 
 
Complaint Posted 9/2/2010
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Review 9/2/2010
Bad experience with this company. Has the worst customer service ever even the managers. Bad attitudes. They make you don't want to call. Would not refund me my money. Lied about the coverages that I would receive. Read More »
 
 
Business's response - by RobertPon 9/2/2010
After reviewing Ms.Partee's file, we have the necessary tools to respond. This customer purchased her warranty on 8/5/2010, she called in 8/30/2010 to upgrade her coverage so she can have her GPS unit included. After upgrading, she called in 9/1/2... Read More »
 
Complaint Posted 4/12/2010
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Review 4/12/2010
February 1l, 2010 I called to cancel my Warranty Contract with this company because they did not fix my car as requested. They forgot to inform me that there is a month waiting period before the Warranty is usable. After a long heated conversation... Read More »
 
 
Business's response - by RobertPon 9/2/2010
U.s. Direct and National Warranty are the same company. To respond to your complaint, all customers are informed of our thirty day waiting period at the time of purchase. It is also stated in written within your contract that we send for a thirty... Read More »
 
Complaint Posted 4/9/2010
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Review 4/9/2010
I contacted US Direct and requesteda quote online. Once I completed the information, I got a message indicating someone would be calling. I spoke to a person who took basic information and then transferred me to a warranty specialist. The indiviud... Read More »
 
 
Business's response - by RobertPon 9/2/2010
Our no call back process is to prevent pre-existing conditions. When we authorize a vehicle at the time of inquiry, we have a good idea of the health of the vehicle. Too many customers were calling back months later, with more vehicle problems and... Read More »
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (888) 502-4697 Address   4848 Lakeview Avenue, Suite F
Yorba Linda, CA 92886
Website   http://www.usdirectprotect.com Email  
Contact   Dave Cunningham Other  
 
 
 
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