Todd J.'s review of A T K North America

A T K North America

         
Customer Reviews & Ratings
Complaint Posted 4/24/2018
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DO NOT PURCHASE ONE OF THESE MOTORS THEY ARE JUNK AND THERE SUPPOSED WARRANTY IS A JOKE.
I WOULD GIVE NO STARS FOR THIS COMPANY IF IT WERE AN OPTION! NOTE: THESE MOTORS ARE SOLD AT NAPA STORES, SUMMIT RACING AND MANY OTHER LOCATIONS. DO NOT BUY THEM THEY ARE JUNK. I PURCHASED A MOTOR FROM MY LOCAL NAPA STORE TO REPLACE THE ONE IN MY TOYOTA TRUCK. (22RE MOTOR). HAD PROBLEMS FROM THE FIRST DAY THE MOTOR RAN. THE STUDS THEY PUT IN THE HEAD THAT THE VALVE COVER SCREW ONTO WERE TO LONG. AS SUCH WHEN I SCREWED THE VALVE COVER ON IT WAS LOOSE. TOOK ME A NEW VALVE COVER GASKET AND TWO WEEKS TO FIGURE OUT WHY I HAD OIL LEAKING OUT OF THE VALVE COVER. AFTER I SCREWED THE VALVE COVER CASTLE NUTS DOWN FAR ENOUGH TO BREAK THE TOPS OUT OF THE NUTS THE LEAK WAS FIXED. AFTER THAT I DETERMINED THAT THE TRUCK WAS BURNING OIL AT THE RATE OF 1.5 - 2 QTS PER 500 MILES. STARTED A CLAIM WITH ATK THROUGH NAPAs IRON CLAD WARRANTY AND THEY TOLD ME TO PUT DIE IN THE MOTOR, RUN IT, AND TAKE IT TO A SHOP TO FIGURE OUT WHAT WAS HAPPENING. ATK SUSPECTED SOME ISSUE WITH THE VALVE COVER OR PVC VALVE. I TOOK THE TRUCK TO A CERTIFIED NAPA MECHANIC THAT HAS AN EXTENSIVE BACKGROUND AS A TOYOTA MECHANIC. HE CAME HIGHLY RECOMMENDED. THE MECHANIC CONFIRMED THAT THE ENGINE WAS BYPASSING OIL THROUGH THE RINGS AND THAT IT WAS A FAULTY MOTOR. ALSO TOLD ME HE HAS SEEN THIS IN NUMEROUS ATK MOTORS. I WORKED WITH NAPA AND GOT THEM TO RETURN MY MONEY. NAPA SENT MY JUNK MOTOR BACK, AFTER I PAID TO HAVE IT REMOVED, TO ATK AS THEY (ATK) TOLD ME THEY WOULD COVER UP TO $500 TO R&R THE MOTOR AND FOR THE COST OF THE DIAGNOSTICS AT THE SHOP. AFTER A MONTH I CALLED ATK WARRANTY AND THEY TOLD ME THERE WAS NOTHING WRONG WITH THE MOTOR AND THEY WOULD NOT COVER THE COST OF THE WORK DONE. THEY EXPLAINED THAT THE ISSUE WAS SOMETHING WITH THE VALVE COVER OR PVC VALVE. I EXPLAINED TO THEM THAT THE VALVE COVER AND PVC VALVE WERE ON A MOTOR THAT WAS RUNNING PERFECTLY FINE UNTIL IT BLEW A HEAD GASKET AND THAT THE MOTOR WAS BURNING NO OIL. I ADDITIONALLY TOLD THEM THE MOTOR THAT REPLACED THEIR JUNK MOTOR IS RUNNING FINE AND IS BURNING NO OIL AT ALL (SAME INTAKE, VALVE COVER ETC.). THEY ESSENTIALLY TOLD ME TOO BAD, THAT THEY WERE NOT GOING TO REIMBURSE ME. AS A RESULT OF THIS I AM OUT APPROXIMATELY $700.00 NOT TO MENTION TIME SPENT ON ALL OF THIS. ADDITIONALLY MY LOCAL NAPA STORE (WHO TREATED ME GREAT BY THE WAY ABSOLUTELY NO COMPLAINTS WITH THEM) HAS PUT OUT A MEMO TO ALL OF THEIR AREA STORES ADVISING THAT THEY WILL NO LONGER SELL OR HAVE ANYTHING TO DO WITH ATK OR LKQ (WHO RECENTLY PURCHASED ATK) MOTORS. SO 14 LOCAL NAPA STORES WILL NO LONGER DEAL WITH THEM EITHER. I'M GUESSING MY MOTOR ISN'T THE ONLY ONE THEY HAVE HAD ISSUES WITH.
 
 
 
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Additional Business Information
Hours   Phone   (714) 850-1544 Address   1102 North Carrier Parkway
Grand Prairie, TX 75080
Website   http://www.atkengines.com Email   krbousman@lkqcorp.com
Contact   Keith Bousman Other  
 
 
 
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