theresa a.'s review of Black Girl Travel

Black Girl Travel

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Complaint Posted 10/2/2019
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2019 Bellaitalia
Overall I enjoyed myself on Bella 2019 trip. When I arrived in Rome, I realized that Fleace had assigned me a roommate ( I had paid extra to have a single room). We were supposed to get picked up by 0900, the bus came at about 1030. I had paged her and said that I paid for single but she assigned me a roommate. The roommate seemed to be nice. I said that if there was an issue ( she didn't reserve enough rooms, etc) I would be willing to try a roommate. When we saw her at the hotel. Apparently she had made arrangements and I would have the room she was going to stay in. She told me that I could do the roommate when we went to the next hotel and she would refund me half. I said okay. This wasn't about money for me. We had a long day because we were on the move once we put our luggage in a storage room at the hotel. At dinner Fleace got upset with me because I asked to see the menu when she suggested we order sea bass. I ignored her snatching the menu out of my hand demanding we all take pictures of the menu thinking we were all tired. The next day we went to Milan and Florence. We got there late, so shops were going to close within 30 minutes . I asked her if we could shop before the shops closed. She put her hands on her hips and yelled at me" Read your itinerary!" I don't condone black women arguing especially in public. I ignored her and said "Forget that I asked". Bright and early the next morning I expressed that she was rude and if I had a question I was going to ask it. Also I made a point of saying don't yell at me again, you are unprofessional for a travel agent or guide. I later apologized to her for confronting her publicly. I was trying to make the best of a bad situation. I have never in my 54 years done anything like that. She never apologize for anything! Needless to say the girls were scared to ask her anything and felt like I challenged her. It took two weeks before she sent me the money. She says I asked for a roommate to save money. That's fine, I just wanted my money. 80 percent of the woman had swollen legs and ankles because we didn't get atleast 5-6 hours of sleep or time to put our feet up time. I would rather see less and enjoy the trip then to rush through places just to say I was there. Everyone asks me how were the orchards but we never went. She wasn't taking any suggestions. I didn't have a problem with my legs or ankles. I felt sorry for the girls.. Her customer service was non existent. She never apologized for the bus being late or the errors in the itinerary that she kept telling us to read or ANYTHING. I still enjoyed Italy. When I think of Florence I'll always remember the exact spot I was in when she yelled at me.
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